Finance Client Services Rep at J.D. Irving, Saint John

AI Summary

This Finance Client Services Representative role at J.D. Irving in Saint John, NB, serves as the initial contact for inbound inquiries. The position supports Finance Shared Services by professionally handling calls and requests, routing them to appropriate teams. Key requirements include experience in customer service or administrative support, strong communication skills, and a client-focused approach to managing high volumes of service calls.

The Role of a Finance Client Services Representative at J.D. Irving

As a Finance Client Services Representative with J.D. Irving, operating within Irving Business Services, you will be the crucial first point of contact for all inbound inquiries. This dynamic role involves answering, screening, and directing a high volume of calls in a timely and professional manner, ensuring every interaction reflects J.D. Irving's commitment to excellent service. You will provide essential first-level support for general Finance Shared Services inquiries, effectively routing calls and messages to the appropriate internal teams, such as Accounts Payable, Payroll, or Customer Service. Your responsibilities extend to monitoring shared inboxes and other intake channels, triaging inquiries efficiently to maintain smooth business operations. Accurate documentation of call details, messages, and service requests in tracking systems is paramount to supporting our service standards and ensuring prompt follow-up where required. This position demands maintaining up-to-date knowledge of internal departments, various services, and escalation paths to assist with basic troubleshooting or direct clients to available self-service resources. Complex or sensitive inquiries will require escalation to appropriate team members, and you will contribute to continuous improvement by identifying common inquiry trends and process gaps within our finance services. The role requires availability to work Monday to Friday, with 8.5-hour shifts scheduled between 7:30 am and 6:00 pm, with specific hours subject to change based on business and team needs.

Skills and Qualifications for Finance Services

To excel in this Finance Client Services Representative position, candidates should possess a strong foundation in client interaction and administrative support. While post-secondary education in business administration or a related field is considered a valuable asset, direct experience in a customer service, call centre, or administrative support role is highly preferred. We are seeking individuals with strong verbal communication and active listening skills, capable of maintaining a professional, courteous, and client-focused approach in all interactions. The ability to manage a high volume of calls and inquiries with exceptional accuracy and attention to detail is essential for providing top-tier service. Strong organizational skills are critical for prioritizing tasks effectively, especially when navigating multiple systems simultaneously to address diverse finance inquiries. Proficiency in Microsoft Office applications, including Outlook, Teams, and Excel, is also required to manage communications and data efficiently. Your contribution to our Irving Business Services team will be vital in supporting the broader finance operations.

About J.D. Irving, Limited and Irving Business Services

Founded in 1882, J.D. Irving, Limited (JDI) is a diversified enterprise with extensive operations across Eastern Canada, including New Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador, as well as in the USA. Our team comprises 20,000 dedicated employees who are part of a dynamic group of professionals leading with integrity and passionate about delivering results. At JDI, we foster a culture that nurtures talent and creates an inclusive workplace, offering significant opportunities for career growth across our various operating divisions. Irving Business Services is a vital support function within J.D. Irving, Limited, delivering expertise in essential areas such as Finance, Human Resources, Supply Chain, Health and Safety, Communications, and Legal. By managing resources, delivering fast and flexible outcomes, and fostering innovation, Irving Business Services plays a critical role in driving operational success and supporting the company’s long-term strategic goals. We are committed to creating accessible environments for our colleagues, candidates, and customers, encouraging applicants to make accommodation needs known. We value diversity and encourage all interested candidates to apply, even if they don't meet every single requirement, as we believe in an inclusive environment where everyone can contribute fully to our business.