Facilities & Workplace Experience Specialist - Arc'teryx, Vancouver

AI Summary

Arc'teryx is hiring a Facilities & Workplace Experience Specialist in Vancouver, BC. This role manages daily workplace operations, vendor relations, and employee activations at the Great Northern Way office. Key duties include ensuring a welcoming and functional space for all employees and guests. Candidates need 3+ years of experience in facilities or workplace operations and a service-minded approach.

About the Opportunity at Arc'teryx

Arc'teryx invites a dedicated Facilities & Workplace Experience Specialist to join their team in Vancouver, BC. This pivotal role focuses on owning the day-to-day workplace operations, managing vendor relationships, and orchestrating engaging employee activations at the Great Northern Way Guest Services office. The specialist will be instrumental in bringing the physical space to life, ensuring it operates smoothly for both employees and guests. A core responsibility is to cultivate a workplace experience that is welcoming, well-organized, connected, and truly reflective of the Arc'teryx brand and culture. This position acts as the primary Facilities & Workplace Experience lead for the location, offering crucial support to on-site teams for operational needs and coordinating workplace priorities to ensure the space functions optimally every day. Collaboration with the Events & Activations team and other People & Culture partners is essential for delivering memorable employee moments, on-site engagement, and various activation needs within the dynamic office space. This is a unique opportunity to significantly shape the overall employee experience within a new workplace environment for Arc'teryx, contributing directly to a thriving company culture. The role is based primarily at the Great Northern Way office, with occasional visits to the North Vancouver facilities, and requires eligibility to work in Canada. The Facilities & Workplace Experience team strategically partners with the business to oversee global real estate, capital projects, workplace operations, and the overall experience for staff and guests. Through continuous evolution of their physical working model and a dedication to service, they provide safe, welcoming, and inspiring environments that support their people, their teams, and the way the business works. This role is a key part of this team, working closely with the Employee Activations team, a vital pillar of the Global People & Culture Enablement and Experience team, to bring the Arc'teryx culture to life through thoughtful employee moments, workplace programming, events, and activations that foster connection, energy, and belonging across all company spaces.

Core Responsibilities & Future Growth

As the Facilities & Workplace Experience Specialist, you will serve as the primary on-site contact for the Great Northern Way office, ensuring every employee and guest enjoys a safe, welcoming, functional, and well-supported workplace experience. This involves building strong relationships across various business units and stakeholders to effectively understand and support diverse workplace needs. You will be expected to respond swiftly and efficiently to all workplace requests, resolving issues with timely, thoughtful, and high-quality service. Managing relationships with vendors, contractors, and landlords is crucial for maintaining seamless day-to-day operations, covering office services, supplies, maintenance, and general workplace requirements. The role also encompasses supporting the planning, coordination, communication, and delivery of essential facilities maintenance, along with various workplace improvements and projects. Regular workplace reviews will be conducted to identify opportunities for enhancing operations, service delivery, overall employee experience, and the quality of the physical workplace. A commitment to security and health & safety efforts is paramount to ensure compliance and maintain a safe environment for everyone. Close partnership with the Employee Activations team and People & Culture partners is vital for planning and leading on-site programming, employee moments, activations, and events within the space. This includes coordinating and executing all workplace activations, from space setup and tear-down to scheduling, catering, and on-site logistics. Maintaining and ensuring visibility of the Great Northern Way programming and activations calendar is key to securing the necessary operational support, vendors, and cross-functional partners for upcoming activities. You will also coordinate employee activation communications, such as on-site signage, workplace postings, and operational updates related to events or programming. Staying abreast of workplace experience trends, hospitality standards, and employee engagement best practices will help continuously improve how the space is operated and experienced. Regular project status updates and reporting to leadership, proactively identifying risks, will ensure seamless planning and delivery across all activations and initiatives. Looking ahead, this role offers significant opportunities for expanded scope and responsibility as operations and the employee experience at the Great Northern Way location evolve. Future contributions may include playing a key role in workplace expansion and operational planning, contributing to larger cross-functional initiatives across Facilities & Workplace Experience, Employee Activations, and other People & Culture partners. There will also be chances to support the development of workplace strategies, operating plans, budgets, and service models aimed at improving how our spaces are run and experienced, alongside driving sustainability initiatives within the workplace and strategizing new opportunities within employee wellness and culture programming. This comprehensive approach ensures a dynamic and evolving career path within Arc'teryx.

Candidate Profile & Compensation

Arc'teryx is seeking a Facilities & Workplace Experience Specialist who brings a minimum of three years of experience in facilities management, workplace experience, events coordination, operations, or a related project coordination field. The ideal candidate is a strong problem-solver, capable of assessing needs, taking initiative, and delivering practical solutions. This role thrives on variety, requiring comfort in navigating between diverse responsibilities such as workplace operations, employee activations, vendor coordination, and cross-functional support. A social and approachable demeanour is essential for building strong relationships with teams, guests, vendors, and partners. Candidates should possess a service-minded, hospitality-focused approach, dedicated to creating a positive employee and guest experience. Exceptional organizational skills and meticulous attention to detail are crucial for managing multiple priorities effectively. Clear and confident communication, both verbal and written, is a must, particularly for supporting workplace communications including signage, digital updates, and operational messaging. Experience coordinating with vendors, contractors, or external partners to deliver services, events, or workplace needs is required. The successful applicant will be collaborative, proactive, and adaptable as priorities shift, with comfort in using technology platforms such as Monday.com, Smartsheet, Excel, MS Project, or OfficeSpace. Handling confidential or sensitive information with utmost care and discretion is expected. Arc'teryx values individuals who continuously seek opportunities to improve processes, strive for optimal solutions, and demonstrate a bias towards practical action. A genuine passion for the Arc'teryx brand, its products, and an enthusiasm for outdoor pursuits are highly valued. The compensation for this Facilities & Workplace Experience Specialist role ranges from CAD$62,000 to CAD$81,000 annually. Arc'teryx is committed to fair, equitable, and competitive pay, with most new team members joining between the start and midpoint of the range. The comprehensive total rewards package includes extended health, dental, and vision coverage, mental health support, RRSP matching, paid time off, and professional development opportunities, all designed to support the employee's holistic well-being and growth within the company culture. Arc'teryx actively fosters an inclusive workplace where all employees are seen, heard, and respected, reflecting their core value to 'Do Right' and 'Leave it Better' for their people and the planet.