Engagement Manager Lead - DoorDash, Toronto

About this opportunity

DoorDash is rapidly expanding its Canadian business, and this Engagement Manager Lead role is pivotal to its continued success. Based in Toronto, a key market known for innovation, you will join the Enterprise Post-sale and Partnerships team, focusing on critical merchant relationships. This position offers a unique chance to shape the strategic vision and drive growth for DoorDash's largest restaurant groups and product verticals across North America.

As an Engagement Manager Lead on the Enterprise team, you will deepen partnerships with Canada’s most strategically important merchants. Your responsibilities include owning and growing a subset of these large enterprise merchant partnerships, while also directly managing a select number of account managers within the team. This fixed-term assignment, expected to last 18 months, is crucial for the rollout of new brand partnerships, expanding existing DoorDash merchant accounts through new products and stores, and collaborating closely with marketing and product teams to achieve significant growth.

Key duties

• Develop and grow a high-performing team of salespeople and relationship managers, including direct reports.
• Own, develop, and foster strategic merchant partnerships to drive sales growth across various levers such as marketing, store count, product, and operations.
• Cultivate merchant relationships with C-suite executives, as well as strategy, marketing, and operations leads, ensuring a best-in-class partnership experience.
• Work cross-functionally, serving as the liaison between DoorDash partnerships and DoorDash leadership, marketing, product, operations, and other functional teams.
• Leverage playbooks, tools, and internal resources to ensure merchants receive a high-quality experience on DoorDash, actively resolving roadblocks and enhancing operational efficiency.

Qualifications

To excel in this Engagement Manager Lead role, DoorDash is seeking a professional with substantial experience in relationship management and team leadership, coupled with an analytical and impact-driven approach.

• Relationship Obsessed: 8+ years experience managing complex partnerships and developing novel approaches to grow them with senior stakeholders.
• Leadership Focused: 3+ years experience growing and managing a high-performing team, with direct experience in account management. Confidence in working cross-functionally and influencing effectively to achieve optimal outcomes for merchants and DoorDash.
• Partnership Approach: An analytical thinker who leverages data to tell a story and can balance data-driven insights with common sense for problem-solving.
• Impact Driven: Demonstrated desire to make a measurable impact on the business with an exceptional track record.
• Multi-Disciplinary: Capable of managing multiple priorities concurrently in a fast-paced, ever-changing environment.
• AI Fluent: Proficient in the use of AI tools to enhance productivity and quality of work.

While not strictly required, the following skills and experience would be considered advantageous for this DoorDash enterprise market role:

• High growth or early-stage startup experience.
• Proficiency in one or more AI, analytics & visualization tools (e.g., Sigma, Excel, Claude, SQL, Chat GPT).
• Knowledge of CRM software (e.g., Salesforce).

Benefits

DoorDash is committed to the overall well-being of its employees, offering a comprehensive benefits package for all regular employees, designed to support happiness and healthiness.

• Paid time off.
• Paid parental leave.
• Wellness benefit.
• Several paid holidays.
• For full-time employees: medical, dental, and vision benefits.
• Disability and basic life insurance.
• An RRSP including an employer match.
• A mental health program.