Posted: June 26, 2026
Employee Experience Manager at Definity, Toronto is listed at Definity in Toronto, ON. The Beaver Board aggregates this opening from the employer's career page — apply using the button below to reach the official application. Browse more jobs at Definity.
The successful candidate will lead various employee experience programs, leveraging data and insights to drive continuous improvement. Key responsibilities include managing talent initiatives and analysing employee feedback to enhance the overall employee journey. This position requires at least eight years of experience in human resources, with a strong background in data analysis and project management.
Definity, a leading Canadian insurance company, is seeking a strategic and results-oriented Employee Experience Manager to join their team in Toronto. This pivotal role is instrumental in fostering a high-performing and engaging culture where every employee can thrive. As part of the Employee Experience team, you will contribute to initiatives that attract and retain talent, aligning with Definity's Employee Promise of being Collaborative, Ambitious, Rewarding, and Empowering. The successful candidate will report to the Director, Employee Experience, and will be an insight-driven advocate for people-centred design, leveraging expertise in talent management and data-driven insights to innovate the employee journey. This position offers a hybrid work schedule, combining office and virtual work, to support a flexible employee experience.
The Employee Experience Manager will lead and collaborate with HR and business leaders on a diverse range of employee experience programs. These include engagement strategies, a comprehensive Listen Strategy, in-office experiences, and critical employee journeys such as onboarding, offboarding, and candidate experiences. A core aspect of this role involves developing, implementing, and sustaining impactful programs that align with Definity’s mission, vision, and strategic goals, with a focus on building highly engaged teams. The manager will act as a subject matter expert, advising senior leaders on talent management and employee experience strategies that support business objectives. Gathering stakeholder feedback and analysing industry trends will be crucial for refining programs and driving continuous improvement. Furthermore, the role involves co-leading the employee survey platform, such as Qualtrics, to design and administer surveys, analyse employee feedback, and provide actionable recommendations. This includes developing regular and ad-hoc reports, translating complex data into clear, actionable insights to inform people strategy and ensure continuous improvement of all programs. Partnership with HR Analytics will be essential to identify and measure key metrics impacting employee experience, engagement, and performance, ensuring that Definity’s offerings are continuously enhanced. The manager will also create dashboards and presentations for senior leadership, effectively communicating data insights and recommended actions, and facilitate focus groups to gain deeper insights into areas for enhancing the employee experience.
Candidates for this Employee Experience Manager position should bring a minimum of eight years of experience in human resources, with a specialisation in areas such as talent management, employee experience, organizational effectiveness, change management, people analytics, or employee-centred design. A post-secondary education in human resources, psychology, organizational behaviour, business administration, or a related field is required, with a CHRL designation being a valuable asset. Advanced proficiency in data analysis and experience with tools like Qualtrics are essential, demonstrating a proven ability to interpret data, build reports, and deliver actionable insights to stakeholders. Experience managing HR tools and systems, including Oracle, along with advanced proficiency in Microsoft Suite products like PowerPoint and Excel, is also necessary. Strong stakeholder management skills are critical, enabling the ability to influence and partner with senior leaders, balance competing priorities, and drive alignment across various functions. Exceptional project management skills are required for planning and implementing large-scale projects, alongside strategic thinking combined with practical implementation expertise. Outstanding consulting and coaching skills, particularly in leading large-scale change initiatives, are highly valued. The ideal candidate will possess a genuine passion for creating meaningful solutions that enhance the overall employee experience at Definity, contributing to a supportive and rewarding work environment. Definity offers a company share ownership program, pension and savings programs with company-matched RRSP contributions, and educational resources to support employee growth.
