eCommerce Rep, B2B - Canadian Tire, Calgary

AI Summary

This eCommerce Representative, B2B role at Canadian Tire in Calgary, AB, focuses on supporting digital and eCommerce programs for Mark's Commercial customers. Key duties include setting up and maintaining customer programs across various digital platforms and providing direct customer support. Candidates require at least two years of office administration experience and strong computer proficiency, particularly in MS Excel and PowerPoint. This position is crucial for enhancing the overall customer experience within the B2B segment.

About the Role at Mark's Commercial

As an eCommerce Representative, B2B, you will play a pivotal role in the success of Mark's Commercial's digital solutions. This position involves working closely with internal teams to provide comprehensive support for eCommerce and Digital Voucher programs tailored for a diverse portfolio of customers. A key responsibility will be to set up and maintain customer programs within critical systems such as Microsoft D365 and Sana Commerce, alongside other digital platforms. This includes meticulously creating and managing trade agreements, customer assortments, pricing structures, and program entitlements to ensure seamless operations and an optimal customer experience. You will also be instrumental in setting up and maintaining Digital Voucher programs, overseeing participant eligibility, access, and ensuring all program updates are accurately implemented and communicated. The ability to manage product content, including images, descriptions, and program-specific information, is essential to keep our digital offerings current and engaging for our customers.

Enhancing Customer Engagement and Operational Excellence

This role extends beyond administrative duties to actively engage with customers and internal stakeholders. You will conduct customer demonstrations and presentations, effectively highlighting Mark's Commercial's innovative digital solutions. Providing thorough onboarding, training, and ongoing support to new customers and users is a core component, ensuring they can fully leverage our platforms. A critical aspect of your contribution will be to troubleshoot issues efficiently and provide timely support to customers, sales teams, and Customer Service, maintaining high levels of satisfaction. Effective communication of program updates, changes, and issue resolutions to both internal and external stakeholders is paramount. Furthermore, you will be responsible for maintaining accurate program documentation and ensuring data integrity across all systems, which is vital for operational excellence. Identifying opportunities to improve processes and continuously enhance the customer experience will be an ongoing focus, contributing directly to the growth and success of our digital programs. Your experience in these areas will be highly valued.

Candidate Profile and Career Opportunities

Canadian Tire is seeking a proactive and adaptable individual with a minimum of two years of experience in an office or administrative setting. Strong computer skills, particularly in MS Excel and PowerPoint, are essential for managing data and presentations effectively. The ideal candidate will possess excellent all-round administrative abilities, demonstrating the capacity to work with minimal supervision while being proactive and flexible in a dynamic environment. Exceptional organizational and time management skills are crucial for handling multiple programs and priorities. Excellent communication skills, both written and verbal, are required for interacting with diverse internal and external audiences. While not mandatory, familiarity with Mark’s Commercial systems and processes is considered a valuable asset, as is bilingualism in French and English. An Office Administration Certificate or equivalent qualification is also beneficial. In addition to competitive pay, Canadian Tire offers comprehensive benefits, retirement programs, performance incentives, and career growth opportunities, including product discounts, making this a rewarding opportunity to develop your professional experience. The typical hiring range for this role is between $38,000 and $50,000, with salary decisions based on various factors including experience and market conditions.