Customer Service Rep - LCBO, Parry Sound

AI Summary

The LCBO is hiring a Fixed Term Customer Service Representative in Parry Sound, Ontario, for Summer 2026. This role focuses on delivering exceptional customer experience, managing store operations, and handling product replenishment. Successful candidates must be comfortable interacting with customers and available for weekend and long weekend shifts.

About the Role

As a Customer Service Representative at the LCBO in Parry Sound, you will be a vital part of the store team, ensuring every customer has a positive and memorable experience. This role involves serving customers efficiently using the cash register system and actively participating in charitable donation campaigns. You will also contribute to maintaining the store's appearance by receiving and replenishing products on shelves, ensuring everything is faced up and organized. A key aspect of the position is maintaining a clean and safe environment for all customers and staff, which includes promptly addressing spills and broken bottles. This is an on-site role where you will learn about comprehensive store operations, customer service best practices, and gain valuable product knowledge across wine, beer, ciders, and spirits during your paid training. Your efforts will directly help the LCBO inspire others and share product knowledge with customers throughout the day.

What You'll Bring

The LCBO is seeking individuals who are passionate about providing excellent service and are comfortable working with both teammates and customers. To be considered for this Customer Service Representative position, you must be at least 18 years old and legally allowed to work in Canada, possessing a valid SIN, Student, or Work Permit. A Criminal Background Check, completed at your own expense, is a mandatory requirement before commencing employment. While not essential, bilingualism in English and French is considered a valuable asset. This fixed-term role requires specific availability, including Friday evenings from 5:00 PM until closing, and being available all day for 4 to 8-hour shifts on both Saturday and Sunday. Furthermore, you must be available to work during all long weekends, specifically Victoria Day, Canada Day, Civic Holiday, and Labour Day weekend. Additional work may be available during the week from Monday to Thursday, depending on the store's operational needs. Schedules are posted two weeks in advance, and extra shifts may arise on short notice, requiring flexibility. The ability to lift cases of various sizes and weights, up to 40 lbs (18 kg), repeatedly while standing for long periods is also essential for this role.

Why Join the LCBO

Joining the LCBO as a Customer Service Representative offers more than just a job; it provides a pathway to growth and community contribution. The LCBO supports your professional development through online learning opportunities, and eligible employees may find future employment opportunities within the organization. You will also have access to an Employee Family and Assistance Program (TELUS Health) and discounted services, products, and tickets to sporting and entertainment events through WorkPerks. Working for the LCBO means contributing to communities across Ontario, as the organization plays a significant role in the province. The LCBO fosters an inclusive environment, valuing diversity and ensuring everyone feels respected and heard. They are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, ensuring a supportive workplace for all.