Customer Service Associate - J.D. Irving, Summerside

About the role

At Kent, people do not just take jobs. They build careers. Whether you are leading a team, serving customers, creating content, managing projects, or building expertise in your field, you will find opportunities to learn new skills, take on new challenges, and grow your career. Many of our leaders started in frontline roles and advanced through experience, development, and hard work.

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system. Starting hourly wage is $17.55.

What you'll do

• Process customer transactions, sales, and refunds through cash registers
• Operate scanners and credit card/debit card terminals
• Provide excellent customer service
• Collect payments and bag purchases for customers
• Keep the checkout area clean and orderly
• Maintain front-end department merchandise
• Answering front desk phone and directing calls
• Assist other departments and functions as required
• Able to learn and operate the applicable computer system (D365) used to process orders

Skills and experience

• Strong mathematical skills and basic computer system knowledge
• Ability to work independently in a fast-paced environment
• Customer satisfaction-oriented
• Strong communication and time management skills
• Problem-solving and decision-making
• Ability to handle moderate physical demands: standing for 4 hours, lifting medium size merchandise if required up to 50 lbs

What's on offer

Founded in 1882, J.D. Irving, Limited operates across Eastern Canada and the USA as a team of 20,000 dedicated employees. We are committed to creating accessible environments for our colleagues, candidates, and customers, and offer a culture that nurtures talent and creates an inclusive workplace where you can grow your career across our various operating divisions.