Customer Service Associate - J.D. Irving, Corner Brook

The opportunity

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system. At Kent, people do not just take jobs. They build careers. Whether you are leading a team, serving customers, creating content, managing projects, or building expertise in your field, you will find opportunities to learn new skills, take on new challenges, and grow your career.

Your impact

In this customer-facing role, your daily responsibilities help ensure a smooth shopping experience and efficient front-end operations:

• Process customer transactions, sales, and refunds through cash registers
• Operate scanners and credit card/debit card terminals
• Provide excellent customer service
• Collect payments and bag purchases for customers
• Keep the checkout area clean and orderly
• Maintain front end department merchandise
• Answering front desk phone and directing calls
• Assist other departments and functions as required
• Able to learn and operate the applicable computer system (D365) used to process orders

Requirements

To succeed in this fast-paced environment, candidates should bring the following skills and qualifications:

• Strong mathematical skills and basic computer system knowledge
• Ability to work independently in a fast-paced environment
• Customer satisfaction-oriented
• Strong communication and time management skills
• Problem solving and decision making
• Experience as a Retail Cashier is an asset
• Ability to handle moderate physical demands: standing for 4 hours, lift medium size merchandise if required up to 50 lbs.