Customer Experience Grad Program - Bell, Montreal

Responsibilities

As a graduate in Bell's Customer Experience Graduate Program, you'll participate in an accelerated rotational experience designed to provide exposure across multiple areas of the business. Over up to 18 months, you'll work on high-impact initiatives that improve customer experiences, optimize operations, and support Bell's strategic priorities while exploring a variety of career paths within the organization.

• Participate in rotational assignments across areas such as operations, strategic planning, customer experience, process optimization, digitization, project/product/program management, and data analytics.
• Analyze business and operational data to identify trends, generate insights, and support decision-making.
• Contribute to projects that improve processes, enhance customer experiences, and drive operational efficiency.
• Support the development and implementation of tools, solutions, and initiatives that deliver business value.
• Partner with cross-functional teams to solve business challenges and execute strategic priorities.
• Assist with planning, managing, and delivering projects from concept through implementation.

Who we're looking for

We're looking for curious, analytical, and motivated graduates who are excited to solve complex business challenges, use data to drive decisions, and contribute to improving customer experiences across Bell.

• A Bachelor's or Master's degree or in Engineering, Business Administration, Finance, Business Technology Management, Computer Science, Mathematics, Statistics, or related fields, with no more than 3 years delay between degrees.
• Less than three years of combined professional experience, excluding past internship experiences.
• Leadership qualities demonstrated through extracurricular activities and projects.
• Willingness to work in various locations across the Greater Toronto Area or Montreal.
• Strong analytical and strategic thinking skills, with the ability to synthesize information from multiple sources and translate insights into actionable recommendations.
• Interest in customer experience, operations, strategic planning, process improvement, and digital transformation.
• Foundational experience working with data and analytics to identify patterns, trends, opportunities, and business insights.
• Familiarity with data tools, technologies, or programming languages such as SQL, SAS, MicroStrategy, Java, Kotlin, Objective-C, or a strong willingness to learn.
• Familiarity with project and program management methodologies, frameworks, and tools (e.g., Agile, PMP, Scrum, Kanban, Jira).
• Demonstrated ability to manage multiple priorities, navigate ambiguity, and deliver results in a fast-paced environment.
• Proven initiative and leadership through academic, extracurricular, volunteer, athletic, or professional experiences.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Adequate knowledge of French is required for positions in Quebec.

About the employer

Connection is everything. At Bell, we are building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people, equipping our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Recognized as one of Canada's Top 100 Employers, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Perks and benefits

We know that caring for our team members is at the heart of a healthy, positive, and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package.

• Competitive salary and a wide range of benefits to support the well-being of you and your family.
• Medical, dental, vision, and mental health benefits that you can tailor to your specific needs, available as soon as you join.
• A 35% discount on our services.
• Access to exclusive offers from our partners.
• Flexibility in work hours based on business needs to support work-life balance.