Critical Environment Technician Manager - Microsoft Jobs, Québec City

AI Summary

This is a Data Center Critical Environment Technician Manager role with Microsoft Canada in Québec City, QC. The successful candidate will manage critical data centre operations, overseeing equipment maintenance and leading incident response teams. Key responsibilities include utilizing a CMMS for asset tracking and ensuring safety protocols. Top requirements include a high school diploma or equivalent with at least three years of experience in mission-critical services, plus proficiency in English and French.

About the Role and Microsoft Cloud Operations

As a Data Center Critical Environment Technician Manager at Microsoft Canada, you will be an integral part of Cloud Operations & Innovation (CO+I), the engine powering Microsoft's vast array of cloud services. This critical role involves delivering core infrastructure and foundational technologies pour des services en ligne majeurs tels que Bing, Office 365, Xbox, OneDrive, et la plateforme Microsoft Azure. Our global infrastructure comprises over 200 data centres dans 32 pays, supporting more than a billion customers et 20 million businesses par le monde. Microsoft est engagée à donner à chaque personne et à chaque organisation sur la planète les moyens de réaliser plus, et ce rôle est essentiel pour maintenir nos opérations de classe mondiale. We foster a culture of inclusion, respect, integrity, and accountability, investing dans le développement personnel et professionnel de tous les employés.

Responsibilities and Critical Environment Culture

The responsibilities for this Data Center Critical Environment Technician Manager position at Microsoft Canada are diverse and impactful. You will model Microsoft's culture, coach your team to define objectives, and care for individual growth, attracting et retenant des personnes talentueuses. As an operations specialist, you will work independently on advanced tasks dans des domaines majeurs tels que l'électricité, la mécanique, les contrôles et les générateurs. Utilizing the internal Computerized Maintenance Management System (CMMS) est critical pour suivre tous les actifs d'équipement et gérer les demandes d'ordre de travail pour les travaux de maintenance. Furthermore, you will safely and quickly respond to and lead an onsite incident response team pour toutes les conditions anormales qui impactent les opérations, coordonnant avec d'autres professionnels des installations critiques pour effectuer des réparations correctives. This role guides, oversees, and performs various types of maintenance, including planned, predictive, and corrective, following strict methods of procedure (MOPs) and standard operating procedures (SOPs) pour assurer la fiabilité des services. A key aspect is understanding, following, ensuring, and coaching the team on safety and security requirements, such as job hazard assessments (JHAs) and toolbox talks, pour effectuer le travail de manière sûre et de qualité, conformément aux exigences de Microsoft.

Qualifications and Canadian Residency

To qualify pour ce rôle de Critical Environment Technician Manager chez Microsoft Canada, candidates must possess a high school diploma, GED, or equivalent, coupled with at least three years of applied learning experience dans des services critiques pour la mission. This includes environments such as data centres, oil and gas refineries, hospitals, or related critical infrastructure fields. The ability to work variable shifts, including evenings, nights, weekends, and holidays, est essentielle. Proficiency in both English and French is a bona fide occupational requirement, given the technical and specialized tasks and the need to interact with global colleagues et des clients. Applicants must also meet Microsoft's security screening requirements, including the Microsoft Cloud Background Check. A critical requirement pour les candidats est la capacité d'obtenir une cote de fiabilité du gouvernement du Canada, ce qui implique cinq années de résidence canadienne continue et l'absence de vie ou de travail à l'extérieur du Canada pendant plus de six mois durant cette période, à moins d'exceptions spécifiques. Preferred qualifications include over six years of experience in critical services or an associate's degree/technical certification with over five years of experience, along with more than one year of people management experience et plus d'un an d'expérience dans un domaine spécialisé.