Dynamics 365 Solution Engineer - Microsoft Jobs, Toronto

AI Summary

This is a Dynamics 365 Sales & Service Solution Engineer role at Microsoft Canada in Greater Toronto, ON. The position involves advancing the sales pipeline by designing solutions and delivering compelling, industry-aligned demonstrations to customers. Key responsibilities include securing solution design endorsement and collaborating with partners. A minimum of a Master's degree with three years, or a Bachelor's degree with four years, or five years of technical pre-sales or consulting experience is required.

About the Role at Microsoft Canada

As a Dynamics 365 Sales & Service Solution Engineer at Microsoft Canada, you will play a pivotal pre-sales consultant role within the sales team, dedicated to helping customers digitally transform their businesses. Your mission will be to drive new sources of revenue, enhance customer engagement, and improve operational profitability through innovative Microsoft business applications. This technical position requires a deep understanding of Dynamics 365 solutions to design and demonstrate compelling value propositions. You will collaborate closely with Solution Specialists, Customer Success Units, and partners to qualify deals, develop strategic approaches, and inspire C-level and business decision-makers. Your expertise will be crucial in showcasing the technical capabilities of Microsoft solutions while highlighting their tangible business value and competitive differentiators. This experience is vital for success in this dynamic environment.

Key Responsibilities and Impact

A core responsibility of this role is to advance qualified pipeline revenue by effectively demonstrating solution capabilities and addressing all technical proof requirements. You will lead discovery sessions to uncover customer-agreed business challenges and prioritize win themes based on their potential business value. Proactively delivering customer-centric solution demonstrations, leveraging your technical workload expertise, will be essential for building strong connections with Business Decision Makers and Technical Decision Makers. This involves expertly handling solution architecture considerations and competitive objections. Your collaboration with partners and the Customer Success team will ensure alignment on deployment plans and Key Performance Indicators, contributing to successful customer outcomes. The ability to articulate the unique value of Microsoft Dynamics 365 Business Applications is paramount, ensuring customers understand how our solution can solve their critical business problems. This pre-sales experience is highly valued.

Qualifications and Expertise

To excel in this Solution Engineer position, candidates must possess a strong foundation in technical pre-sales or technical consulting experience. The minimum qualification includes a Master's Degree in Computer Science, Information Technology, or a related field with three years of experience, or a Bachelor's Degree in a similar field with four years of experience, or five years of equivalent technical pre-sales or consulting experience. Preferred qualifications include extensive experience with the Dynamics platform, along with six or more years in technical pre-sales, consulting, or technology delivery. A deep understanding of cloud and hybrid infrastructures, architecture designs, and industry standards is highly beneficial. Furthermore, expertise in business application solutions, commercial cloud offerings, and customer-facing business processes across various industries is critical. The ideal candidate will demonstrate strong communication, presentation, and envisioning skills, coupled with a proven track record in driving and influencing stakeholders to achieve shared business objectives. Your technical experience will directly contribute to customer success.