Client Service Representative - CIBC, West Vancouver

What you'll do

As a Client Service Representative at CIBC in West Vancouver, you will be a vital member of the Personal and Business Banking Team. Working in a dynamic banking centre, you'll leverage your knowledge of financial services products to assist clients with their day-to-day banking needs. Your primary goal is to deliver an exceptional client experience, ensuring every interaction is meaningful and helps clients achieve their financial goals. This role requires you to be on-site full-time and flexible to work various banking centre hours, including evenings and weekends, and potentially at multiple locations within a reasonable travel distance.

• Serve as the first line of support for clients, answering questions and assisting with transactions.
• Proactively connect clients with the right CIBC team members who can help them reach their financial goals.
• Help clients manage their accounts and products, focusing on a positive client experience.
• Listen attentively to client issues, ask clarifying questions, and take accountability for finding solutions.
• Introduce clients to mobile banking applications and other technology to help them better manage their banking needs.

What you'll bring

We are looking for passionate professionals who are dedicated to doing what’s right for our clients. You should be someone who values relationships, thrives on making a difference, and is eager to learn and grow within the banking industry. Your ability to engage with purpose and find the right solutions will be key to your success in this role.

• A client-first mindset, going the extra mile because it's the right thing to do.
• Goal-oriented motivation, driven by accomplishing objectives and delivering your best.
• Passion for people, finding meaning in relationships and connecting with others through respect and authenticity.
• A love for learning, with a strong sense of curiosity to grow your knowledge.
• The ability to engage with both heart and mind, caring about people and respecting diverse perspectives.
• A commitment to values, bringing your real self to work and living CIBC's values of trust, teamwork, and accountability.
• Skills in Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, and Transaction Services.

About the employer

CIBC is building a relationship-oriented bank for the modern world, seeking talented and passionate professionals dedicated to their clients. At CIBC, your strengths and ambitions are embraced, empowering you to make a meaningful impact. Team members are truly valued for who they are and what they contribute, fostering an environment where you can thrive. CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong, offering an accessible candidate experience and actively recruiting for all posted roles.

Compensation and perks

At CIBC, your career goals are a priority. We strive to create opportunities that tap into your potential, offering more than just a paycheck. We recognize our team members in meaningful, personalized ways, and provide a supportive environment with innovative tools to make a difference for our clients.

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program (subject to terms and conditions)
• Defined benefit pension plan (subject to terms and conditions)
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for your growth and development