Business Solutions Analyst - University of Alberta, Edmonton

AI Summary

The University of Alberta in Edmonton, Alberta, is seeking a Business Solutions Analyst. This role supports business requirements analysis, solution design, configuration, and continual service improvement for the university's Enterprise Service Management solutions.

Key duties involve coordinating application changes and providing application support. Top requirements include a post-secondary degree or equivalent, two years of business analysis experience in enterprise application implementation, and working knowledge of Enterprise Service Management solutions.

About the Role

As a Business Solutions Analyst at the University of Alberta, you will play a pivotal role within Core Business Solutions in Enterprise Applications, reporting to the Enterprise Service Management Lead. Your expertise will be crucial in supporting business requirements analysis, business process re-engineering, and the design and configuration of solutions. This position is central to the integration testing and continual service improvement of the university's Enterprise Service Management solutions, tools, and technology. You will collaborate closely with business services staff, Enterprise Applications staff, IST staff, and external service providers to implement and support robust business solutions, manage application change processes, and provide essential application support.

This role involves providing in-depth application consultation to central business services departments, faculty and college administrative offices, and campus users. You will be instrumental in business analysis documentation, enterprise solution analysis and design, change management, and solution delivery. A key aspect of your contribution will be leading requirements validation, analysis, design, configuration, testing, and delivery efforts. You will also be responsible for resolving application problems and clearly communicating solution training and procedures. Your work will ensure that all solutions are thoroughly documented for operational and maintenance purposes, and you will actively participate in and manage application enhancements, feature enablement, upgrades, and new implementation projects, safeguarding the assets entrusted to your care.

Your Expertise and Impact

To excel in this Business Solutions Analyst position, you will possess a post-secondary degree or an acceptable equivalent combination of education and experience. A minimum of two years of business analysis experience is required, specifically related to complex business process review, business process management, and enterprise application implementation, including design, configuration, enhancement, and production support. Your experience should demonstrate a strong understanding of applications and technologies such as Enterprise Service Management solutions (e.g., Freshservice, ServiceNow), Structured Query Language (SQL) for relational database management systems, Business Process Management, Workflow Administration and Automation Tools, Data Query and Report Development Tools, and Application Testing Tools and Frameworks.

You will have demonstrated experience in providing in-depth analysis and administration of Enterprise Service Management (ESM) applications to support various business service areas and end users. Your background should include participation in enterprise application change initiatives, adept troubleshooting of application issues, and effective communication of technical procedures and solutions to diverse stakeholders. Knowledge of application strategy development and experience supporting the design and implementation of enterprise administrative applications in collaboration with business partners are essential. Furthermore, experience contributing to application security design and working with technical teams to ensure compliance with established security standards, policies, and best practices is highly valued. A solid understanding of security assurance principles, including governance, policies, procedures, risk management, and access control practices, along with experience administering user and agent access, will be critical to your success in this management-focused role at the University of Alberta.

Working at the University of Alberta

The University of Alberta is a vibrant community of knowledge seekers and change makers, committed to fostering an inclusive and accessible environment. This hybrid role is primarily based at our North Campus in Edmonton, Alberta, offering a mix of remote and in-person work. As part of Information Services & Technology (IST), you will contribute to the evolution and smooth operation of technology across the university, impacting teaching, learning, research, and administrative functions. Your work will have a meaningful influence on a diverse cross-section of people, from students and community members to renowned researchers, generating solutions that make the world healthier, safer, and more just.

We are dedicated to creating a workplace that prioritizes safety and fosters a culture of belonging and respect. The University of Alberta offers a comprehensive benefits package and encourages applications from all qualified persons who can contribute to the further diversification of ideas and our university community. Join us in Edmonton and leverage your business solutions experience to empower education and drive institutional excellence.