Business Analyst - City of Toronto, Toronto

What you'll do

As a Business Analyst with the City of Toronto's Parks & Recreation division, you will play a pivotal role in the Business & Technology Transformation team. This position is central to implementing transformative solutions, focusing on enhancing operational efficiency and optimising existing technology systems. You will contribute to a variety of projects, from large-scale IBM Maximo implementations to broader business process transformation initiatives, making a tangible impact on City of Toronto services.

• Identifies, analyzes, optimizes and documents business processes, inputs, outputs, and integration points and conducts workflow analysis and business process modeling.
• Executes the above by collaborating with key business stakeholders.
• Critically evaluates information gathered from multiple sources, reconciles conflicts, and synthesizes high-level information into detailed needs and requirements.
• Identifies gaps, problem areas and inefficiencies, determines the root of business problems and offers recommendations for improvement.
• Designs, analyzes and documents processes to support planning, staff re-alignment and management decision making.
• Contributes to multiple initiatives simultaneously.
• Conducts process flow analysis and business process modelling, re-engineering and/or continuous improvement efforts and reviews the potential impact with staff at all levels of the organization.
• Prepares or contributes to the preparation of business cases, feasibility (including economic, organizational, operational, technical impact) studies, project charters/plans, business requirements, procedures/processes, work instructions, manuals, design documents, data analysis, user documentation and records management best practices.
• Recommends and establishes program objectives, priorities and schedules.
• Prepares reports for the Project Manager and Senior Management, making recommendations on changes in business methods and processes including appropriate staffing levels and resource allocation.
• Conducts financial analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods and design processes to track those indicators.
• Prepares training materials and trains users.

What you'll bring

To succeed in this Business Analyst role within the City of Toronto, you will bring a strong foundation in technology and business process management. Your experience will be crucial in driving the design and implementation of complex business systems and technology solutions, particularly within a large organizational context. This position requires a blend of analytical prowess and collaborative skills to navigate diverse project demands.

• Post-secondary education in Computer Science or a related discipline, or an approved equivalent combination of education and/or experience.
• Considerable experience in application administration, development, and sustainment of large-scale integrated technology applications.
• Experience working as a business analyst (asset and work management) to liaise with customers and the technology team, leading requirement gathering and validation, as well as driving functional design workshops.
• Considerable experience in the implementation of business systems in large, complex organizations, including reviewing, evaluating, and documenting business processes and workflows.
• Considerable experience facilitating sessions with stakeholders to identify current and optimal processes and identify business and technical requirements using standard business process modelling techniques and notations such as BPMN.
• Experience using a variety of software packages, including MS Office (Word, Excel, and PowerPoint), process design software (e.g., MS Visio, IBM Blueworks Live), and project management software (e.g.MS Project, JIRA, SharePoint).
• Experience in implementing and supporting the IBM Maximo system (specifically IBM Maximo Work Management, Asset Management, and Spatial Work Management) or similar applications is an asset.
• Analytical skills in assessing and reviewing business processes to identify options, best practices, and opportunities to improve service delivery through technology change and business process innovations.
• Excellent written and oral communication skills, presentation, and interpersonal skills to deal effectively with city staff and senior management.
• Experience working in a government/public sector setting with geospatial or enterprise work management system projects is an asset.
• Ability to prioritize multiple projects, work with cross-functional teams, set clear directions, and design terms of reference and project plans.
• Ability to develop, maintain, and execute test plans.
• Ability to travel across various office locations within the City of Toronto, as required.
• Ability to work independently, as well as part of a collaborative team.
• Certified Business Analysis Professional (CBAP) or working towards a business analysis certification/course is an asset.

Who you'll work with

As a Business Analyst, you will be an integral part of the Business & Technology Transformation team, collaborating closely with a diverse group of professionals. This includes engaging with key business stakeholders, various project teams, and technical resources across the Parks & Recreation Division and the broader City of Toronto. Your role involves working with staff at all levels of the organization, fostering strong relationships to drive successful project outcomes and process improvements.

What's on offer

The City of Toronto offers a Full-Time, Temporary (12 months+) opportunity for a Business Analyst with a competitive salary range of $89,337 to $132,880. This role provides an excellent chance to contribute to significant technology and business process transformation projects within a large public sector organization. The City is committed to employment equity, diversity, and inclusion, striving to create an accessible and inclusive workplace culture. Accommodation is available throughout the recruitment process for Code-protected needs.