Assistant Store Manager - Knix, Calgary

AI Summary

This Assistant Store Manager role at Knix in Calgary, AB, focuses on leading store performance and developing a high-achieving team. Key duties include driving sales initiatives, coaching associates, and ensuring operational excellence within the store. Candidates need proven senior retail leadership experience and strong business acumen to succeed. The position offers competitive pay, comprehensive benefits, and opportunities for career advancement with the Knix brand.

About the Opportunity at Knix

As an Assistant Store Manager with Knix, you will be instrumental in bringing our brand to life, leading from the floor to create an exceptional customer experience. This role demands a natural pulse on what Knix customers desire, fostering a welcoming and confidence-building environment from the fitting room to the sales floor. You will be a performance-driving force, owning the business and delivering high-stakes results through on-floor leadership and a culture of radical accountability. Your ability to coach and develop people will be key, empowering Key Leads and Sales Associates to grow, perform, and succeed together. This position requires a resilient, motivated leader who inspires teams, builds community, and delivers meaningful results through a world-class customer experience, ensuring every interaction strengthens the Knix brand.

Key Responsibilities and Business Impact

This leadership role involves driving store performance by leading key sales initiatives, such as clienteling and commanding the floor during peak moments. You will coach team members to maximize sales through needs-based service and strong product knowledge, leveraging KPIs and core business drivers like traffic, conversion rate, and average order value to influence targets and pivot team focus as business needs evolve. A critical aspect of your role will be to lead impactful floor meetings, training, and coaching sessions to drive alignment and consistent sales, service, and operational performance. You will champion a customer-first culture that builds comfort, trust, and loyalty, driving repeat visits and meaningful connections with the Knix brand. Additionally, you will maintain operational excellence through strong inventory, shipment, and loss-prevention practices, ensuring accuracy and efficiency across the team. Your support in the hiring and onboarding process, alongside taking a lead role in developing sales talent, will create clear development pathways for our people. You will also execute company and marketing initiatives, including in-store events and visual standards, with consistency and agility.

What You Bring to the Knix Team

We are seeking an individual with proven experience as a senior retail leader in an upscale, premium, or fashion-forward brand, demonstrating a strong balance of people leadership and business acumen to drive results. You must possess a deep understanding of operational excellence, including planning allocations, merchandising, product movement, labour management, and effective escalation handling to ensure seamless store execution. The ideal candidate will have a strong pulse on what Knix customers want, knowing how to attract, engage, and delight them throughout the full client experience. You thrive in a fast-paced, dynamic environment, thinking on your feet and confidently prioritizing what matters most. As a people-first leader, you empower and engage your team, creating a culture where performance, accountability, and care go hand in hand. Strong critical thinking and problem-solving skills are essential, coupled with a bias for action and an entrepreneurial mindset. You lead with resilience and positivity, guiding teams through change and challenges while maintaining focus, momentum, and morale, all while being deeply passionate about our customers and inspired by the Knix mission.