Assistant Store Manager - J.D. Irving, Saint John, NB

The Opportunity

At Kent Building Supplies, a division of J.D. Irving, we are seeking an Assistant Store Manager - Ops to lead store operations and deliver an exceptional customer experience within our dynamic, multi-business retail environment in Saint John, NB. Our Kent stores operate as distinct yet interconnected businesses, serving core home improvement retail, Pro customers, and Install Sales solutions. As a key leader, you will support the seamless integration of these business lines, ensuring alignment and consistent execution across the entire store.

This is a hands-on leadership role where you will oversee multiple departments, foster cross-department execution, develop future leaders, and help drive strong financial and operational results. Success in this manager position requires the ability to balance competing priorities and manage complexity while maintaining high standards for safety, customer experience, and associate engagement across all areas of the store.

Key Duties

As an Assistant Store Manager, you will play a pivotal role in the day-to-day operations of the store, ensuring a seamless experience for customers and an engaging, well-led environment for associates. Your responsibilities will include:

• Supporting cross-department execution: Partner with Department Managers to ensure consistent execution across Retail, Pro, and Install Sales operations.
• Leading the sales floor: Ensure departments are well-stocked, clean, and visually appealing to create a welcoming and productive shopping environment for customers.
• Driving sales performance: Help implement strategies that support multiple revenue streams while meeting overall store sales and margin targets.
• Developing leaders and teams: Coach, train, and support Department Managers and associates, building bench strength and leadership capability across the store.
• Delivering exceptional customer experiences: Ensure a high standard of service for Retail, Pro, and Install customers by resolving concerns with empathy and efficiency.
• Managing inventory and shrink: Oversee inventory accuracy and loss prevention practices across departments.
• Maintaining safety and operational standards: Promote a safe, compliant, and well-organized store environment.
• Collaborating with store leadership: Work closely with the Store Manager and leadership team to align priorities, communicate expectations, and drive accountability.
• Using retail systems effectively: Leverage tools such as Microsoft Office, Kronos, and D365 to support scheduling, reporting, and operational execution.

Who We're Looking For

We are seeking a dedicated individual with a proven track record in retail management and a passion for leadership within a dynamic store environment. Ideal candidates will possess:

• 5+ years in retail management
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Comfort with technology and retail systems
• A growth mindset and commitment to continuous learning
• Flexibility to work a variable schedule based on retail business needs

J.D. Irving, Limited is committed to creating accessible and inclusive environments for our colleagues, candidates, and customers. We encourage all interested candidates to apply, even if they feel they don't meet 100% of the criteria, as we value diverse perspectives and potential for growth within our leadership team.

Benefits

Kent Building Supplies, part of the J.D. Irving, Limited organization, offers a comprehensive benefits package designed to support our team members' well-being and professional growth. Benefits include:

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical, Dental, Vision, RRSP Matching, and PTO benefits
• Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization