Usher - City of Mississauga, Mississauga

AI Summary

This part-time Usher role with the City of Mississauga in Mississauga, ON, focuses on delivering exceptional front-line customer service. Key duties involve greeting patrons, responding to general inquiries, and providing directional assistance, all while maintaining a safe and welcoming environment.

Candidates must be at least 16 years old and possess or be willing to obtain Emergency First Aid and CPR "B" certification, alongside demonstrating excellent customer service and communication skills.

About the Usher Role in Mississauga

The City of Mississauga is seeking dedicated individuals to join its team as part-time Ushers, playing a crucial role in enhancing the visitor experience at various venues, including the Mississauga Sports and Entertainment Center. This position is central to ensuring all patrons receive consistent, high-quality service from the moment they arrive. Responsibilities include warmly greeting patrons, efficiently scanning tickets, verifying credentials, and distributing programs or other giveaways as needed. Ushers are instrumental in assisting patrons to find their seats, with particular attention given to those with disabilities and special needs, ensuring everyone has appropriate tickets for their seating location.

A significant aspect of these duties involves responding to general inquiries and providing clear directional assistance to amenities throughout the facility. Ushers are continuously vigilant to ensure the safety of patrons at all times, especially throughout performances and during public events. This commitment extends to maintaining a safe environment, which includes being prepared for public safety responses such as evacuations for fire, bomb threats, or medical emergencies. Furthermore, Ushers are responsible for general custodial maintenance of the venue, ensuring a clean and safe environment is consistently maintained throughout the facility, and monitoring emergency exits. They also play a vital role in maintaining clear and safe pathways for patrons, monitoring conduct and reporting any unruly behaviour to supervisory staff, and enforcing Front of House standard operating procedures, including managing crowd control and ensuring patron compliance with facility policies.

Skills and Essential Qualifications for City of Mississauga Ushers

To excel in this dynamic environment, prospective Ushers must be at least 16 years of age. A crucial requirement is holding a valid Emergency First Aid and CPR "B" certification, or demonstrating a willingness to obtain this within six months of employment. While previous experience as an usher or in a live entertainment venue is considered a valuable asset, it is not strictly mandatory. Similarly, Smart Serve Certification is also an asset that can enhance a candidate's application.

Successful candidates will demonstrate excellent customer service and communication skills, essential for thriving in a fast-paced, high-pressure environment. The ability to work both independently and collaboratively within a team is paramount. Familiarity with the City of Mississauga and its tourist attractions is also considered an asset, allowing Ushers to provide more comprehensive assistance to visitors. This role demands flexibility, as it requires working flexible and late hours, including weeknights, weekends, and holidays, to accommodate event schedules. The essential duties of this position involve physical demands such as standing for extended periods, walking, bending, climbing stairs, and lifting, often within a low-light and/or high-noise work environment. Candidates must be prepared to read, understand, and abide by the City’s Divisional Standards, Corporate Policies, and Procedures, ensuring a professional and compliant approach to all general duties.