Parking Enforcement Officer - City of Mississauga, Mississauga

What you'll do

Parking Services plays a vital role in ensuring the overall safety and security of residents throughout the City of Mississauga by focusing on traffic safety. As a Parking Enforcement Officer, you will be a key part of a dedicated team committed to upholding City by-laws, including the Traffic By-law, Fire Route By-Law, and Accessible Parking By-Law, to maintain safe and secure roadways and properties.

• Enforce non-moving traffic violations throughout Mississauga in accordance with City by-laws (Traffic, Fire Route, and Accessible) through the issuance of penalty notices.
• Operate a City-owned vehicle during assigned patrols of the City for effective parking enforcement.
• Respond to complaints from residents, Council members, and staff related to parking infractions and regulations, ensuring maximum effectiveness in conflict resolution.
• Assist other Officers with inquiries to meet service demands within established timelines; escalate unresolved matters requiring management’s attention or other stakeholder involvement.
• Educate and provide information to members of the public and staff concerning the traffic by-laws and policies for the City of Mississauga.
• Participate in the seasonal Bike Unit.
• Direct and coordinate the removal of vehicles by the City’s towing contractors in accordance with the traffic by-laws and the City's contract.
• Prepare and submit occurrence reports to supervisory staff and, where necessary, provide situational awareness in response to Councillor or public inquiries.
• Be responsible for the proper care and control of City vehicle, computer equipment, uniform, and other issued equipment in accordance with corporate policies and departmental standards.
• Perform other duties as assigned to support parking enforcement operations.

Who we're looking for

The City of Mississauga is seeking a results-oriented individual with strong communication and administrative skills to join their Parking Enforcement team. You should be adept at working independently and collaboratively, demonstrating sound judgment in a client-driven service environment.

• Graduation from a Community College or University program in Law Enforcement, Security, Police Foundations, Municipal Law Enforcement, or a related enforcement discipline, or an equivalent combination of education and training.
• 1-2 years of parking ticket issuance or administration experience is preferred.
• Knowledge of the City's Parking enforcement by-laws, Administrative Penalty by-law, and Provincial Offences Act is required.
• Work experience with electronic Administrative Penalty Notices and other parking enforcement handheld technology, vehicle License Plate Recognition/Digital Chalking, and INFOR is an asset.
• Excellent oral communication skills, with a demonstrated ability to resolve disputes in a manner that supports integrated service delivery.
• Demonstrated ability to work productively with members of the public, external agencies, elected officials, and other city staff.
• Tact and diplomacy to competently handle confrontational situations.
• A results-oriented individual who strives for continuous improvement and encourages simplifications.
• Effectively apply organizational and time management skills daily.
• Demonstrated ability to work independently as well as support a team approach in the unit, using sound judgment to make appropriate business decisions.
• Computer literacy (Microsoft Word/Excel/Outlook) and demonstrated administrative skills, including excellent writing ability to prepare detailed activity reports, internal, and external correspondence.
• Must have a valid Class “G” driver’s license with a clean driver’s abstract to operate a City vehicle.

The team

You will be part of a team of engaging, enthusiastic, and dedicated people committed to enforcing crucial by-laws that ensure safety and order throughout the City of Mississauga. Reporting to the Supervisor, Parking Enforcement, you'll contribute directly to the security of residents and properties.

Why you'll love it here

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity, and inclusion, reflecting the diverse communities it serves. As an Equal Opportunity Employer, the City provides accommodations throughout the recruitment process for applicants with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code.