Support Coordinator - UBC, Vancouver

AI Summary

This Support Coordinator position at UBC Vancouver Campus, within Arts Instructional Support and Information Technology, focuses on providing essential technical support and training. The role involves assisting faculty and staff with various learning and administrative technologies, developing instructional resources, and creating course sites. Key requirements include an undergraduate degree, at least one year of related experience, and familiarity with educational technology platforms like Canvas and Wordpress. This is a one-year term position, offering a monthly compensation range of $5,526.42 to $7,941.25 CAD.

About the Opportunity at UBC Arts

UBC is actively seeking a dedicated Support Coordinator to join the Arts Instructional Support and Information Technology (Arts ISIT) team at its vibrant Vancouver Campus. This one-year term position is crucial for maintaining the high standard of technical support and learning technology assistance provided to the Faculty of Arts. The successful candidate will report to the Senior Manager of Arts Learning Technology Support, playing a vital role in connecting faculty and staff with effective technological solutions. This position offers a competitive compensation range, reflecting the importance of this role within the university's largest academic unit. The Faculty of Arts, with its diverse programs and over 16,000 students, relies heavily on robust technological infrastructure and expert support to foster excellence in research, innovation, and learning. The role is integral to supporting the strategic initiatives of both the Faculty and UBC, ensuring a collaborative environment where instructional and technological services meet the distinctive needs of the Arts community, enhancing the overall ability of the institution to deliver quality education.

Key Responsibilities and Technical Support

The Support Coordinator will be instrumental in providing tier-one technical support, both remotely and in-person, for UBC and Arts-supported applications and services. This includes troubleshooting, analysing, and resolving user issues related to various educational and administrative technologies such as Canvas and Wordpress. A significant aspect of this role involves developing comprehensive training materials and delivering one-on-one training sessions to faculty and staff, enhancing their ability to leverage technology effectively. The incumbent will also develop online learning resources, best practice guides, and maintain technical documentation to prescribed standards. Specific duties extend to guiding the creation of course sites and websites, uploading files, researching materials, and conducting quality assurance testing on applications to ensure interoperability and accessibility. Furthermore, the role involves participating in the development of online course material, including webpages, quizzes, assignments, and instructional videos, alongside building surveys and implementing HTML and CSS layouts. This position requires a strong ability to consult and liaise with instructors and other departments on technology issues, ensuring seamless integration and effective use of digital tools across the arts faculty.

Qualifications and Essential Skills

To be successful in this Support Coordinator role at UBC, candidates must possess an undergraduate degree in a relevant discipline combined with a minimum of one year of related experience, or an equivalent combination of education and experience. Preferred qualifications include familiarity with Wordpress, Canvas, and a wide array of learning management systems and educational technologies such as iPeer, Turnitin, Qualtrics, and Kaltura. The role demands proficiency in front-facing customer service within a fast-paced technical environment, showcasing exceptional multitasking abilities, adaptability, and strong interpersonal and communication skills, particularly in help desk operations. Candidates must demonstrate a commitment to enhancing their awareness, knowledge, and skills related to equity, diversity, and inclusion, aligning with UBC's values. Essential skills also include strong attention to detail, the ability to work both independently and collaboratively under pressure, and an understanding of academic culture and adult learning principles. Proficiency in HTML and CSS, coupled with familiarity with photo and video editing software and Microsoft 365, is crucial for developing and enhancing online content. Excellent oral and written communication skills are required to explain complex technical terms in an accessible manner, alongside high levels of organisational ability, time management, and a strong desire to learn and contribute to the university's learning environment.