Supervisor, Business Systems - City of Mississauga, ON

AI Summary

This role is for a Supervisor, Business Systems at the City of Mississauga, located in Mississauga, ON. The successful candidate will lead a team responsible for the support, maintenance, and modernization of core land development business systems, including permitting and approval platforms. Key duties involve managing operational and project resources, ensuring system functionality, and overseeing data integrity. Applicants require a post-secondary degree in Computer Science or a related field, with a minimum of five years of progressive experience leading complex business systems in a regulated environment.

About the Opportunity

The City of Mississauga is seeking a dedicated Supervisor, Business Systems to join its Strategic City Building Project Team. This pivotal role is instrumental in the end-to-end modernization of the City's land development services systems, ensuring efficient and legislatively compliant land management and approval processes. Reporting to the Manager, Information Systems & Operations (Land Development), this position involves leading a team of technology professionals and business experts. The Supervisor will oversee the crucial support, maintenance, and ongoing development of essential business systems, including electronic plan review tools and field inspection applications, which are vital for the City's operations. This is a fantastic opportunity for professionals looking for City of Mississauga jobs in administration, contributing to significant project management and systems development initiatives within a dynamic municipal setting.

Key Responsibilities and Impact

As Supervisor, Business Systems, you will provide expert advice and oversight for operational and project resources, including internal teams, IT partners, and external vendors, ensuring uninterrupted service delivery for critical systems. A core aspect of this role involves managing and supporting the Business Systems team in their daily responsibilities, which encompass systems support, data services, reporting, and the development of digital applications. You will evaluate improvement proposals, troubleshoot technical issues, and provide strategic advice to leadership regarding system changes in response to new policies or legislative requirements. This role also involves significant project management, acting as a key advisor on emerging technologies that can streamline business operations and position the City as a leader in the land management sector. You will supervise the development and execution of project plans for system implementations, upgrades, and the modernization of land development services systems, ensuring business continuity throughout transitions. Furthermore, you will manage professional support staff responsible for data security, privacy, integrity, and efficiency of the systems, overseeing data governance processes to ensure reliable data for decision-making. This position is central to enhancing the City's technological capabilities and ensuring robust support for its critical business functions.

Skills and Qualifications

Candidates for this Supervisor, Business Systems role should possess a post-secondary degree in Computer Science, Information Systems, Business Administration, or a related discipline. A minimum of five years of progressive experience leading, delivering, and maintaining complex business systems in a regulated or high-accountability environment is essential. A Master of Business Administration (MBA) or a related graduate degree in technology management or organizational change is considered a valuable asset. Demonstrated experience in the development, testing, implementation, integration, maintenance, and support of various applications is required, alongside project implementation experience with permitting and approvals systems, case management platforms, or GIS solutions. Direct experience with land management systems or in municipal building and land development environments is also highly beneficial. Strong leadership and team management skills, coupled with excellent communication, presentation, and stakeholder-management abilities, are crucial for advising senior leadership and steering committees effectively. This role demands a professional capable of managing confidential information in compliance with relevant legislation, contributing significantly to the City's ongoing development projects.