Specialist Representative - Bodily Injury/Casualty at Definity, Waterloo, ONT

AI Summary

Definity in Waterloo, Ontario, is seeking a Specialist Representative for Bodily Injury and Casualty claims. This role involves investigating, negotiating, and settling complex third-party bodily injury and casualty claims, including automobile, homeowners, and commercial claims. Candidates should possess a minimum of 8-10 years of general claims handling experience, with at least 4 years focused on large CGL and/or bodily injury claims. The position requires a proven track record in complex claims management and a desire to contribute to a high-performance team.

The Opportunity at Definity

Definity is actively seeking a dedicated professional for the Specialist Representative role, focusing on Bodily Injury and Casualty claims. This pivotal position reports directly to the Leader, National Casualty and Bodily Injury Claims, and is designed for an experienced claims professional with a proven track record of managing progressively challenging claims. The successful candidate will be accountable for the thorough investigation, negotiation, and ultimate settlement of complex third-party bodily injury and casualty claims, encompassing a broad spectrum of cases including automobile, homeowners, and commercial third-party claims. This role requires an individual who is motivated by challenge, committed to continuous self-development, and proactive in supporting change and process improvement. A key aspect of this position involves effectively managing a portfolio of senior casualty and bodily injury claims, demonstrating the ability to work autonomously while fostering a collaborative team environment. Definity values a desire to assist and mentor junior team members, contributing to a diverse, highly engaged, and high-performance team within the insurance sector.

Responsibilities and Required Expertise

The Specialist Representative will manage a complex portfolio of Bodily Injury, Casualty, and General Liability claims, ensuring effective engagement with all relevant stakeholders such as underwriting, reinsurance, actuary, and senior leadership. This role also involves representing Definity in various legal processes, including litigation, mediation, and other alternate dispute resolution processes. A significant part of this role will be to assist in training and providing technical support to team members, as well as mentoring and coaching junior team members, sharing valuable experience gained over years. Professionalism, friendliness, and courtesy are paramount in all interactions, whether with customers, co-workers, or vendors. The ideal candidate will perform exceptionally well in a busy operational environment, maintaining composure under pressure, and continuously striving to expand their adjusting experience and personal learnings within the insurance field. Essential qualifications include a university degree or a two-year college diploma, or a fully completed CIP designation. Candidates should bring a minimum of 8 to 10 years of general claims handling experience, with at least 4 years specifically handling large CGL and/or bodily injury claims. Experience with mediation, arbitration, and litigation is also crucial. Strong written and verbal communication skills, dependability, and robust interpersonal skills are required, alongside proficiency in MS Office and strong overall computer skills. Bilingualism in English and French and being licensed in multiple provinces are considered valuable assets for this role, demonstrating a comprehensive skill set.