Senior Representative, APD Claims - Definity, Waterloo

Position Summary

Definity is actively seeking a motivated and detail-oriented professional to join their team in Waterloo as a Senior Representative, APD Sharing Economy. This crucial administration role involves supporting daily operations, collaborating with internal teams, and ensuring tasks are completed efficiently and accurately within a fast-paced environment. If you're looking for Definity careers where you can make insurance better, this opportunity for Definity jobs Waterloo is for you.

Your Impact

As a Senior Representative, APD Claims, your daily contributions will directly impact customer satisfaction and operational efficiency. You will provide prompt, courteous, accurate, and fair claims service, managing complex auto claims and guiding customers through the process with clarity. Your expertise will be vital in interpreting policy wordings and ensuring thorough investigations, contributing to a better experience for all Definity customers.

• Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
• Manage complex and/or commercial auto claims
• Fully explain the claim process to all customers in a way they’ll easily understand by telephone and email
• Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy
• Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary
• Work with the customer, preferred vendors, and other stakeholders to determine the best way to resolve the claim
• Maintain detailed file records by entering pertinent data into the appropriate systems
• Process claims payments within your authority level
• Initiate salvage and subrogation procedures on assigned claims
• Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
• Achieve and maintain a file disposition rate of 100% on a monthly basis
• Other duties as assigned

Who We're Looking For

Definity is looking for individuals who embody professionalism, friendliness, and courtesy in all interactions. To excel in this environment, you should possess strong analytical and decision-making skills, be highly organized, and comfortable adapting to change. Your experience in claims will be a significant asset in helping us make insurance better for our customers, ensuring efficient handling of all claims programs.

• Preferably, a University degree in any discipline or a college diploma or the CIP designation
• Minimum of 1 year claims experience within APD from a claims handling or first notice of loss perspective.
• Knowledge of claims processes and procedures
• Experience in both tort and DCPD provinces is an asset
• An active adjuster license in New Brunswick or the ability to be licensed
• Demonstrated ability to work efficiently in a high volume, fast-paced environment
• Strong analytical and decision-making skills-detail-oriented and highly organized
• High proficiency with Windows based programs with excellent keyboarding skills
• Team oriented - values collegiality and accomplishing goals together
• Excellent communicator (written and verbal) and an even better listener
• Bilingualism is an asset (French and English)

Perks and Benefits

At Definity, we believe in supporting our employees with a comprehensive package of perks and benefits. We foster an inclusive work environment where you can thrive, offering various programs designed to enhance your well-being and professional growth. It's truly better here, as recognized by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services