Senior Customer Experience Associate - Scotiabank, Granby, QC

AI Summary

Scotiabank is hiring a Senior Customer Experience Associate in Granby, QC, and surrounding areas. This role focuses on providing exceptional customer service within the Canadian banking branch network, assisting customers with their financial goals. Key duties include leading the lobby, identifying sales opportunities, and promoting digital banking options. Successful candidates will demonstrate strong customer service skills and previous banking experience.

About the Senior Customer Experience Associate Role

As a Senior Customer Experience Associate at Scotiabank, you will be a pivotal part of the Canadian Banking Branch network, embodying the face and character of our branches. This role is deeply committed to putting our customers first, helping them achieve their financial goals through exceptional service. You will act as a lobby leader, ensuring that all customers are appropriately triaged and assisted efficiently. A key aspect of this position involves contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, such as opening day-to-day accounts, processing GICs, and assisting with pre-approved credit. Furthermore, you will play a crucial role in nurturing rich, long-standing relationships with our valued customers. This position also requires you to be a technology expert, sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs, thereby enhancing their overall banking experience. You will build strong customer relationships and consistently deliver excellent customer service, demonstrating a proactive approach to uncovering and solving customer needs.

Desired Skills and Professional Experience

To succeed as a Senior Customer Experience Associate, candidates must possess strong customer service skills and a genuine willingness to assist clients in a professional, friendly, and efficient manner. A flexible schedule is essential to meet the diverse needs of our customers and the branch. Ideal candidates will demonstrate success in a target-based performance environment, contributing positively to a collaborative team-oriented work setting. Prior experience with conducting simple sales, proactive marketing calls, and providing basic financial advice is highly valued. Furthermore, strong technical skills are critical, enabling you to effectively promote and demonstrate the use of digital and self-service banking options to enhance the customer experience. Previous banking experience is considered a strong asset, providing a solid foundation for understanding our products and services. You will need to demonstrate an eagerness to learn and a determination to succeed within this dynamic banking environment, continuously developing your skills to better serve our customers.