Senior Complex Claims Specialist at Definity, Waterloo, ONT

About the role

<h3>The Opportunity for a Senior Claims Specialist</h3> <p>Definity is seeking a highly skilled and experienced Senior Specialist, Casualty Large Complex & Specialty Claims to join our dynamic team in Waterloo, Ontario. This pivotal senior role is responsible for the end-to-end management of a diverse portfolio of complex casualty claims, including those involving significant specialty losses and intricate multinational exposure. You will play a crucial part in developing and executing effective claims strategies that drive optimal outcomes, requiring close collaboration with key stakeholders such as underwriting, reinsurance, actuarial, and senior leadership. This position offers a unique opportunity to leverage your extensive experience to advance claims capabilities, supporting our growth in emerging markets and specialty lines within the Canadian insurance landscape. Furthermore, you will contribute significantly to organisational excellence through mentorship and the provision of advanced technical expertise, fostering the development of fellow team members.</p>

Details

<h3>Bringing Your Expertise and Experience to Definity</h3> <p>To excel in this Senior Specialist role, candidates must possess a robust background in complex claims management. We require a minimum of 8 to 10 years of progressive claims handling experience, with demonstrated expertise specifically in high-value and complex casualty claims. Your experience should encompass the full lifecycle of claims, including matters involving coverage concerns and emerging or novel issues. While not mandatory, experience managing Environmental, Abuse, Construction, Coverage B, Class Actions, Marine, and National Accounts with specialised service agreements is considered a strong asset, reflecting the diverse and specialty nature of claims you will encounter. Strong candidates will demonstrate advanced technical expertise and thought leadership across all aspects of claims handling, including comprehensive coverage analysis, thorough investigation, precise evaluation, strategic litigation management, and expert coordination. A university degree in any discipline, a two-year college diploma from a provincially recognised and funded institution, or a fully completed Chartered Insurance Professional (CIP) designation is expected.</p>

<h3>Why Build Your Senior Career at Definity?</h3> <p>Joining Definity means becoming part of one of Canada’s leading and most innovative property and casualty insurers, including well-known brands like Economical Insurance and Sonnet Insurance. We offer a rewarding and inclusive work environment where your contributions are valued, and your professional experience can truly make an impact. As a senior member of our team, you will benefit from a flexible, hybrid work schedule designed to support your work-life balance. Our comprehensive benefits package reflects our commitment to our employees, including a company share ownership program, an incentive program tied to individual and company performance, and robust pension and savings programs with company-matched RRSP contributions. We champion continuous learning through educational resources, tuition assistance, and paid time off for exam preparation. Definity prides itself on fostering an inclusive culture, with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, and programmes for working parents, ensuring a supportive experience for all. We are dedicated to making insurance better, and we believe it’s better here for you.</p>