Senior Auto Claims Representative at Definity, Mississauga

AI Summary

Definity is seeking a Senior Auto Claims Representative in Mississauga, with opportunities in other Canadian cities. This role involves managing complex and commercial auto claims while providing exceptional customer service. Candidates should have a minimum of three years' experience handling auto physical damage claims. Advanced knowledge of claims processes and procedures is essential for this position.

The Opportunity for Claims Expertise

Join Definity's growing auto claims team as a Senior Auto Claims Representative, where you will manage complex and commercial auto claims across Canada. This pivotal role offers the chance to apply your extensive claims expertise, ensuring prompt, courteous, and fair service for all customers. You will be responsible for interpreting and applying insurance policy wordings to determine appropriate coverage, ensuring all claims are thoroughly investigated. Collaborating with customers, brokers, and preferred vendors is key to determining the best resolution for each auto claim. This position requires maintaining detailed file records and processing claims payments within your authority level, including initiating salvage and subrogation procedures. Your experience will be vital in achieving targeted claim numbers while upholding Definity's core values, contributing to making insurance better for everyone.

What You Bring to Definity

Candidates for this Senior Auto Claims Representative position should bring a minimum of three years' experience handling automobile physical damage claims of a moderately complex to complex nature. Advanced knowledge of claims processes and procedures is required, including experience in both tort and DCPD provinces. We are looking for professionals who are consistently professional, friendly, and courteous in all interactions, demonstrating strong analytical and decision-making skills. Proficiency with Windows-based programs and excellent keyboarding skills are essential for managing detailed file records and processing claims efficiently. A team-oriented approach, valuing collegiality and collaborative goal accomplishment, will help you succeed. Excellent communication skills, both written and verbal, coupled with an even better listening ability, are highly valued. While not mandatory, a university degree, college diploma, or CIP designation is preferred, and an active license in New Brunswick and Prince Edward Island, or the ability to obtain one, is an asset. Bilingualism in French and English is also considered an asset, enhancing our ability to serve a broader range of insurance clients.