Senior Application Engineer - Arc'teryx, North Vancouver

Position Summary

Arc'teryx is seeking a Senior Application Engineer to play a pivotal role in developing and maintaining critical features on the Salesforce Core Platform. This position is central to enhancing the experience of Guest Services teams and driving business outcomes that directly support After-Sales operations. As a Senior Application Engineer, your expertise will be instrumental in guiding team decisions, shaping product capabilities, and defining software architecture. You will collaborate with a team of experienced software engineers who are passionate about proactively improving existing systems and ensuring long-term operational stability. This role offers the flexibility of hybrid or remote work, with a commitment to Pacific time zone hours, and is based out of Arc'teryx headquarters in North Vancouver, BC. The Guest Services Technology team focuses on developing and supporting tools that enable seamless and engaging experiences for guests interacting with the brand, designing and deploying new features to enhance performance and provide consistent support.

Day-to-Day Responsibilities

In this Senior Application Engineer role, you will be deeply involved in the Salesforce ecosystem, leading and contributing to the evolution of our cloud-based solutions. Your daily activities will span technical leadership, hands-on development, and collaborative problem-solving, ensuring robust and scalable features.

• Owning and leading a medium-sized product domain within the Service Cloud platform, leveraging either out-of-the-box Salesforce configurations and/or custom development using programmatic design options.
• Being a subject matter expert of your specific product business domain.
• Holding a deep understanding of systems, enabling you to debug them effectively and efficiently without significant difficulty.
• Demonstrating at least one major skill outside of programming such as DevOps, Performance Optimisation or Monitoring.
• Participating extensively in code reviews, and mentoring others via code reviews and pair programming.
• Contributing to the common code bases and defining standards for the team.
• Being responsible for presentation at team meetings with the purpose of knowledge sharing and raising the technical bar.
• Owning technical design for projects of moderate complexity and understanding the trade-offs in creating good solutions in their area.
• Requiring very little oversight beyond high-level direction; able to take a complex user story, break it down into sub-tasks, and complete sub-tasks with relative ease.
• Showing initiative beyond knocking tasks off a list; identifying and suggesting areas of future work for yourself or your team.
• Seeking evidence to support your ideas and starting to build cases for these ideas.
• Working effectively with non-tech members of your area, identifying problems with requirements and helping the team course-correct around these issues.

Looking ahead, your contributions will also shape the future of our platform, incorporating emerging technologies and driving continuous improvement in our Salesforce solutions.

• Leading and contributing to ongoing platform oversight by conducting security assessments, reviewing Salesforce release updates.
• Developing detailed technical documentation for current system components and leading initiatives to refactor and optimise areas of the product domain for improved performance and maintainability.
• Owning technical design for projects of moderate complexity and understanding the trade-offs in creating good solutions in their area.
• Building highly complex features that integrate with external systems or managed packages, while driving greater team velocity and efficiency.
• Playing a key role to foster a sense of modularity and code reuse where applicable, and mentoring junior team members to contribute effectively to the shared repository.
• Designing long-term solutions that align with emerging AI trends leveraging AI frameworks such as Agentforce.

Qualifications

To excel in this Senior Application Engineer role, you will bring extensive experience in developing robust solutions within the Salesforce ecosystem. Your deep understanding of the platform, coupled with strong technical leadership, will be key to your success in enhancing our guest services and after-sales operations.

• 5+ years of experience in developing solutions on Salesforce Service/Sales Cloud within Agile environments, demonstrating technical leadership and deep platform expertise.
• Highly proficient in developing complex, scalable features on the Salesforce platform using Flows, Apex, Lightning Web Components (LWC), JavaScript, and Aura.
• Proven expertise in designing and implementing robust integrations between Salesforce applications and external systems using REST and SOAP APIs, with a focus on reliability, performance, and alignment with enterprise architecture standards.
• Deep Salesforce domain knowledge, effectively balancing out-of-the-box capabilities and custom development to architect solutions tailored to complex business requirements.
• Comprehensive knowledge of Salesforce’s platform evolution - from legacy features like Classic and Workflow Rules to modern capabilities like Agentforce which enable you to effectively identify root causes of complex issues stemming from legacy architecture.
• Expertise in leveraging Git, GitHub, and SFDX in VS Code to enable efficient version control, collaborative development, and CI/CD best practices in Salesforce environments.
• 5+ years of experience in developing solutions on Marketing Cloud within Agile environments, demonstrating technical leadership and deep platform expertise.
• Deep understanding of marketing automation technologies and the Marketing Cloud ecosystem including integrations via REST, SOAP APIs, and WSProxy.
• Highly proficient in developing complex features using AMPscript, SSJS, SQL, HTML, and CSS, with a strong adherence to coding standards and best practices.
• Deep experience in analysing key campaign performance metrics - including conversion, unsubscribe, and bounce rates - and proactively managing IP reputation and email deliverability to ensure optimal engagement.
• Strong command of API integrations and successful leadership in integrating Salesforce Marketing Cloud with external systems and data sources to support scalable, data-driven campaigns.
• Expert-level understanding of Salesforce Marketing Cloud and extensive hands-on experience testing and optimising emails using industry-standard tools such as Litmus and Email on Acid.
• Thorough understanding of data privacy regulations and leadership in the development and implementation of GDPR and CCPA compliance processes within Salesforce Marketing Cloud environments.
• Great communication, problem-solving, and documentation skills.
• Proactive in identifying the root cause of issues and developing solutions.
• Highly flexible and adaptable when faced with ambiguity.
• Passion for your work paralleled by a passion for getting outside and living it.

Benefits

Arc'teryx is committed to supporting its team members with a comprehensive total rewards package designed to foster both professional growth and personal well-being. In addition to competitive base pay, which is regularly reviewed for market relevance, you'll have access to a range of benefits that reflect our commitment to fair and equitable compensation.

• Health & Wellbeing:
• Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial Wellbeing:
• RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibility:
• Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family Support:
• Parental leave top-up and a nesting period for new parents.
• Growth, Community & Gear:
• Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).