Security Analyst, Lawful Access - Rogers, Toronto

AI Summary

This Security Analyst, Lawful Access role at Rogers in Toronto involves responding to urgent inquiries from Canadian law enforcement agencies. Key duties include facilitating access to customer information for 911 Public Safety Answering Points and preparing reports based on court orders from various business systems. The ideal candidate will be bilingual in French and English, possess a background in legal or law enforcement, and be able to obtain a federal government security clearance.

About the Security Analyst, Lawful Access Role at Rogers

Rogers is actively seeking a dedicated Security Analyst, Lawful Access to join its Corporate team, playing a critical role in connecting Canadians and supporting public safety. This position is based in Toronto, Ontario, with opportunities also available in Vancouver, BC, and Montreal, QC. As a Security Analyst, you will be the primary point of contact to respond to Canadian law enforcement agencies, handling phone inquiries that often involve exigent or emergency circumstances. Your ability to respond promptly and accurately to all requests, both over the phone and electronically, in both official languages—French and English—is paramount. This vital function supports 911 Public Safety Answering Points across Canada, ensuring timely access to crucial customer information under urgent conditions. Furthermore, you will respond to all inquiries from law enforcement agencies pertaining to criminal investigations, adhering strictly to departmental procedures. The role also involves analyzing records and preparing comprehensive reports containing data stored within various Rogers business systems, specifically in response to court orders. This corporate position offers a chance to innovate and contribute significantly to the company's success story while making a real difference in the communities Rogers serves.

Candidate Requirements and the Rogers Hiring Process

To excel in this Security Analyst, Lawful Access role at Rogers, candidates must bring a strong foundation and specific capabilities. A critical requirement is the ability to respond to all inquiries received via telephone or electronic means in both official languages, French and English, demonstrating excellent communication and customer service skills. Applicants with a background in legal, telecommunications, or law enforcement-related programs are highly encouraged to apply, as this experience directly relates to the nature of the work. The position demands flexibility, as the successful candidate must be able to work various shifts, including days, evenings, overnights, weekends, and statutory holidays. Maintaining strict attention to detail and upholding the confidentiality of sensitive information are also essential. Prior experience in a call centre or customer service role is considered an asset, as is knowledge of Rogers technologies and specific business systems like Vision 21, SGI, AS400, MS Word, and Excel. All final candidates will undergo comprehensive pre-employment background check procedures, including a criminal background check and a credit check, to protect Rogers' people, brand, and assets. Additionally, the ability to obtain and maintain a federal government security clearance is a mandatory requirement for this corporate security role. Rogers is committed to a diverse workforce and supports candidates throughout the recruitment process.