Sales Associate - Rogers, Ottawa

AI Summary

This Sales Associate role at Rogers in Ottawa, ON, focuses on delivering exceptional customer experience and driving sales for various communication products. Key duties include tailoring solutions, engaging customers through outreach, and promoting the Rogers brand. Successful candidates will have experience building strong customer connections and a proven ability to meet sales targets. A minimum of 32 hours weekly availability, including evenings and weekends, is required.

About the Opportunity at Rogers

As a Sales Associate with Rogers in Ottawa, you will be at the forefront of connecting Canadians by enhancing the retail experience for our valued customers. This dynamic role involves providing best-in-class service, actively engaging with customers to understand their unique needs, and expertly matching them with our comprehensive suite of wireless, internet, TV, home phone, and Mastercard products. Your primary objective will be to achieve and exceed sales targets by proactively identifying opportunities, anticipating customer requirements, and delivering tailored solutions.

You will also play a crucial part in customer engagement through inbound and outbound outreach programs, including calls and texts, aimed at acquiring new customers and fostering strong customer retention. Representing both the Rogers and Fido brands, you will promote our services both in-store and at local community events, ensuring a positive brand experience for every customer interaction. This position is vital for maintaining our strong business presence and commitment to customer satisfaction across Canada.

What Rogers Looks For in a Sales Associate

Rogers is seeking individuals who possess a proven ability to develop strong connections with customers and team members alike. Effective and clear communication skills are essential to drive positive outcomes and support both individual and broader business goals. A successful candidate will demonstrate the capability to consistently deliver against challenging sales targets, leveraging exceptional customer service and deep product knowledge. This includes a customer-focused approach to upselling, which directly contributes to the overall store performance.

The ideal candidate must be adaptable, able to quickly adjust to changing situations, and adept at finding innovative solutions to unexpected challenges within a fast-paced, dynamic retail environment. Furthermore, a commitment to providing a minimum of 32 hours of availability weekly, encompassing evenings, weekends, and statutory holidays, is critical to meet fluctuating customer demand and maintain strong performance results during peak periods. To protect our people, brand, and assets, a pre-employment background check will be conducted, including a criminal/credit check and ID verification.

Why Join the Rogers Team?

Joining Rogers means becoming part of an inclusive culture where diversity and equity are core to ensuring everyone feels they belong. We offer a competitive compensation package that includes uncapped commissions, allowing you to directly benefit from your sales success. Employees also enjoy up to 50% discounts on Rogers and Fido services, comprehensive health benefits, parental leave top-up, and mental health coverage. Our wealth programs, such as RRSP, TFSA, pension plans, and company-matched share purchase options, are designed to support your financial well-being. At Rogers, we believe the key to a strong business is a diverse workforce, and we are committed to empowering our people to bring their whole selves to work, fostering an environment where every customer and employee matters.