Retail Coordinator - Arc'teryx, North Vancouver

Position summary

As the Retail Training and Communications Coordinator on the Operational Solutions team at Arc'teryx, you will support the delivery of NAM Retail Training and Communications across our store network. This is a coordination-heavy role at the centre of two connected disciplines - training and communications - working closely with managers and program managers on Retail Training and Communications - NAM to keep programs organized, on schedule, and effectively delivered to stores.

The Operational Solutions team designs the ideal conditions for stores to get everything done. We act as a cornerstone of our channel team, and we are the conduit between the retail stores and the cross-functional partners at HQ.

What you'll do

If you were in this role now, here are some of the core activities you would be doing:

• Partnering with Training & Communications Program Managers to gather information, track action items, and ensure alignment on projects and programs, both initiative and cyclical
• Supporting the coordination and delivery of NAM Retail Training initiatives, including core and cyclical training programs
• Coordinating NAM Retail Communications, ensuring stores receive clear, accurate, and timely information
• Supporting the planning and logistics of training and learning events, including timelines, milestones, and on-the-ground coordination
• Maintaining accurate data set for the NAM Retail Training & Communications team's day-to-day programs and initiatives
• Partnering with the Senior Manager, Retail Training and Communications - NAM and cross-functional stakeholders to gather information, track action items, and ensure alignment on projects

Here are some of the things you could be working on in the future:

• Supporting the development and improvement of processes to keep pace with a high growth organization
• Supporting the rollout of new retail programs, systems, and operating procedures
• Identifying opportunities to streamline processes and reduce operational complexity for stores
• Partnering on initiatives supporting business growth, and evolving retail operating models
• Contributing to continuous improvement projects that improve the store experience and operational effectiveness

Qualifications

Are you the next Retail Training and Communications Coordinator, Operational Solutions? Review the requirements below:

• You are fluent in English and French (spoken and written)
• You have a degree or post-secondary education in business, communications, education, or a related field, or equivalent experience
• You have 2+ years of experience in coordination, communications, or project coordination
• You have 2+ years of experience working in a retail environment
• You are exceptionally organized, with an eye for detail and accuracy
• You are open and approachable, with a customer-service focused mentality
• You have excellent interpersonal and communication skills, and a demonstrated ability to build relationships across all levels of the organization
• You can multi-task, meet deadlines, and manage priorities while working in a fast-paced environment
• You have strong project coordination skills and are comfortable tracking timelines, tasks, and deliverables
• Experience planning or supporting learning events - including the logistics, lead-up, and milestones involved - is a strong asset
• Experience working within a communications or training function is a strong asset
• You are proficient in tools like Excel, AI tools, PowerPoint, Word, and Smartsheet; experience with Zipline or similar employee communication platforms is a strong asset
• You remain highly flexible and adaptable when faced with ambiguity
• Your passion for your work is paralleled by your passion for getting outside and living

Why you'll love it here

In addition to base pay, Arc'teryx supports people through total rewards and benefits designed to sustain both work and life:

• Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP)
• RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable
• Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore)
• Parental leave top-up and a nesting period for new parents
• Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear)