Lead - Arc'teryx, Toronto

About this opportunity

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices.

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same.

Key duties

• Leading in alignment with the Arc’teryx Vision, Purpose and Values
• Supporting the entire in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
• Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge
• Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
• Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
• Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
• Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
• Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
• Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
• Networking with potential partners to support events and to help maximize brand engagement in the community
• Managing the opening and closing procedures for the store, as designed by the company and leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
• Rotating through areas of focus to deep dive into each of the five pillars of the business
• Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

Who we're looking for

• You have one or more years of leadership experience, and 1 to 2 years of retail experience
• You are excited by the opportunity of unlocking someone’s potential, and coaching others comes naturally
• You have a passion for customer service and delivering an exceptional experience for guests
• You seek and offer relevant feedback, coaching and development in the moment
• You are comfortable adhering to and enforcing health and safety guidelines at all times
• You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• You have strong time management skills and can prioritize and adapt to daily business needs in the moment
• You remain highly flexible and adaptable when faced with ambiguity
• You seek the best solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it
• You have strong written and verbal communication
• Ability to lift up to 30 lbs