Product Guide - Arc'teryx, Ottawa

The opportunity

Are you searching for exciting Arc'teryx jobs Ottawa? Step into a dynamic retail environment with Arc'teryx careers and become the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand's evolution as we continue to commit to bold objectives both in stores and in our communities. As a product-obsessed individual, you seek any chance to get outside to experiment and learn firsthand how our product performs, prioritizing your connection with nature and celebrating others doing the same. You authentically share product knowledge with guests and recommend items based on their interests and needs while prioritizing your own personal and professional development.

Responsibilities

As a Product Guide at Arc'teryx, here is what you would be doing:

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc’teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Qualifications

We are looking for candidates who align with our core values and possess the following traits:

• You are passionate about delivering exceptional customer service
• You love to have fun at work, and hold yourself accountable to what is required of you
• You are self-motivated, and enjoy problem solving
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Compensation and perks

The pay range for this role is CAD$19.70 to CAD$21.90 per hour. Most new team members join within this range where they can contribute right away while continuing to grow their craft. Additionally, the role is eligible to participate in a bonus plan based on the performance of the store. Arc'teryx supports employees through benefits designed to sustain both work and life, with eligibility varying based on regularly scheduled hours.

• Professional development opportunities and Arc'teryx Academies outdoor skill-building events
• Employee Belonging Councils and access to employee discounts and Pro Deals for exclusive discounted pricing on gear
• Wellness time and Live it, Learn It Days with dedicated paid days to get outside and explore
• 24/7 Employee Assistance Program (EAP)
• Extended health, dental, and vision coverage, including mental health support, fertility benefits, and gender-affirming care for full-time employees
• Financial wellbeing including RRSP matching, eligibility for the Annual Incentive Plan, and access to the Employee Stock Purchase program where applicable for full-time employees
• Family support featuring parental leave top-up and a nesting period for new parents for full-time employees