Product Guide - Arc'teryx, Vancouver

Role overview

As a Product Guide at Arc'teryx in Vancouver, you are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand's evolution as we commit to bold objectives in stores and communities. Product-obsessed and eager to get outside, you experiment and learn firsthand how our gear performs while authentically sharing technical knowledge with guests based on their interests and needs.

What you'll do

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc'teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails, including responding on Epicenter social media channels on occasion
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required, with boxes weighing between 5 and 30 lbs

What you'll bring

• You are passionate about delivering exceptional customer service
• You love to have fun at work, and hold yourself accountable to what is required of you
• You are self-motivated, and enjoy problem solving
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best and sometimes not the easiest solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Why you'll love it here

Arc'teryx supports employees through competitive pay, bonus plan eligibility based on store performance, and comprehensive total rewards designed to sustain both work and life.

• Professional development opportunities and Arc'teryx Academies outdoor skill-building events
• Employee Belonging Councils and access to employee discounts and Pro Deals for exclusive discounted pricing on gear
• Wellness time and Live it, Learn It Days providing dedicated paid days to get outside and explore
• 24/7 Employee Assistance Program
• Extended health, dental, and vision coverage including mental health support, fertility benefits, and gender-affirming care for full-time employees
• RRSP matching, eligibility for the Annual Incentive Plan, and access to the Employee Stock Purchase Program where applicable for full-time employees
• Parental leave top-up and a nesting period for new parents who are full-time employees