Research Analyst 1 - City of Toronto, Toronto

About the role

The City of Toronto's Transportation Services division is seeking a dedicated Research Analyst 1 to join their Operations Maintenance section. This temporary, full-time role, based in Toronto, is crucial for supporting infrastructure management, maintenance, and claims against the City. The successful candidate will be instrumental in conducting detailed research and analysis of essential data to ensure efficient operations and informed decision-making for transportation assets. This is an excellent opportunity for individuals looking for City of Toronto jobs in administration and policy.

What you'll bring

To excel in this Research Analyst 1 position, you will bring a strong foundation in research, data analysis, and reporting, specifically related to municipal infrastructure and transportation services. Your ability to interpret complex information and present clear findings will be vital.

• Post-secondary education in Civil Technology, Municipal Infrastructure Transportation, Urban studies or an approved equivalent combination of education and experience.
• Considerable experience in research, data collection, analysis, interpretation of data and writing summaries as related to contract development and/or operations administration.
• Considerable experience in GPS/AVL (Automated Vehicle Location Software – reports, data, manipulation and data extraction).
• Considerable experience with the use of computers, database manipulation, spreadsheets and word processing using Microsoft Office Suite (e.g. Excel, Access, Word and Power Point, Visio).
• Experience in tender contract preparation.
• Possession of a valid Class G Province of Ontario Driver’s License and ability to obtain a City of Toronto Drivers Permit if required.

• Ability to research, analyze, interpret and present quantitative and qualitative information on municipal maintenance requirements and/or municipal asset management.
• Ability to prepare reports pertaining to productivity and performance related topics from a variety of sources.
• Good communication skills and ability to present research findings.
• Ability to work individually and in a team environment.
• Knowledge of road operations levels of service for winter and summer operations.
• Knowledge of relevant regulations, legislation and policies related to the position, such as minimum maintenance standards, the City of Toronto Act and Occupational Health & Safety Act.
• Ability to conduct research and compile data summaries related to Transportation Services using related databases such as TMMS.
• Knowledge and understanding of Project Management principles.
• Strong analytical and problem solving skills in combination with ability to perform duties under minimal supervision.
• Excellent organizational skills, including ability to take initiative, work under time constraints and meet deadlines.
• Excellent interpersonal skills to work cooperatively and professionally with the general public and City staff at all levels.
• Must have the ability to travel between locations throughout the City of Toronto.

Day-to-day

As a Research Analyst 1, your daily responsibilities will involve a dynamic mix of data management, analysis, and reporting to support the City of Toronto's transportation infrastructure. You will play a key role in maintaining accurate records and providing insightful reports to management.

• Research, compile and analyze data and information necessary for infrastructure management, maintenance and claims against the City.
• Maintain and archive Inspection reports and photos related to routine Inspection of Transportation Services assets and conduct research and compile reports.
• Summarize and report data and findings by preparing maps, tables, charts, diagrams and graphics.
• Write reports, document findings and prepare supporting data related to operational efficiencies or deficiencies for annual inspection and repair of Transportation Services assets and related public complaints and claims, operational efficiencies or deficiencies for Transportation Services related programs and services.
• Develop, consolidate and integrate new and existing computer models and applications to store and retrieve data related to Divisional projects and activities.
• Identify and monitor information on services provided to forecast problematic areas and needs as they relate to maintenance repairs and claims.
• Monitor service requests and work orders related to Transportation Services assets for service level priorities and updates 311 knowledge base as required.
• Analyze reports, assist Transportation Services Management in preparing management responses and in follow up actions, such as information analysis and interpretation.
• Maintain communication with various City groups for any inspection and/or major rehabilitation of Transportation Services assets.
• Use electronic systems such as TMMS/EWMS Maximo, GPS/AVL, RACS and related software in reviewing Service Requests/Work Orders and works directly with staff who attend to repairs and maintenance locations.
• Prepare briefing notes, abstracts, report summaries and presentation materials using a range of analytical techniques such as spatial, statistical, economic, technical and historical data.
• Maintain library/catalogue of applicable research data, statistics, books, periodicals and reference material including GIS data and inspection reports, contract information, and GPS data from internal and external sources.
• Develop, maintain and modify geospatial and relational databases.
• Collect indexes/catalogues and files, updates, modifies and develops computerized reference system.
• Attend meetings with staff (internal and external stakeholders); network with other Divisions, Departments agencies and participates in problem solving. Prepare meeting notes and minutes.
• Assist other staff in the District operations and acts as liaison between the Divisional Functions groups and Corporate Services.
• Assist the Superintendent and Supervisors in preparing Tender documents for contracted services.
• Coordinate and assist in investigations, studies and surveys performed by staff and consultants.
• Provide research support and prepares background material to address inquiries from other Divisional staff, Councillors, members of the public, consultants and special interest groups on all aspects of Divisional programs and services; documents findings, supporting data, recommendations and theories; circulates data throughout Division.
• Assist with administrative support and operational duties within the section as required.
• Conduct research on topics related to existing and future work processes, integrated processes, and identifying functional area roles and responsibilities.

About the employer

The City of Toronto is a leading employer dedicated to creating a workplace culture of inclusiveness. As one of the largest municipalities in Canada, the City offers diverse career opportunities, including many City of Toronto jobs and City of Toronto careers. This role is within Transportation Services, a vital division ensuring the smooth operation of the city's infrastructure.

The City of Toronto is an equal opportunity employer, committed to employment equity, diversity, and inclusion. They strive to reflect the diverse residents they serve within their workforce.

The City is also committed to creating an accessible and inclusive organization, providing barrier-free employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Code-protected accommodation is available throughout the recruitment process upon request.