Property Claims Representative at Definity, Montreal

AI Summary

This Property Claims Representative role at Definity in Montreal, Quebec, involves handling moderate to complex personal and commercial property insurance claims from initial notice through resolution. Key duties include investigating claims, confirming policy coverage, and coordinating with customers and vendors. Top requirements for this position are 3-5 years of property claims adjusting experience, an AMF Loss Adjuster License (5), and bilingualism in French and English.

About the Opportunity at Definity

Definity is seeking a dedicated Property Claims Representative to join their team in Montreal, Quebec. This vital role focuses on managing a diverse portfolio of property insurance claims, ranging from moderate to complex, for both personal and commercial customers. As a key contributor, you will be instrumental in ensuring prompt, courteous, and fair claims service, upholding Definity's commitment to exceptional customer experience. The successful candidate will thrive in a dynamic and collaborative environment, working towards efficient and equitable claims resolutions. This position offers a significant opportunity to apply your expertise in property claims within a supportive and fast-paced setting, contributing directly to the positive outcomes for our valued insurance customers.

Key Responsibilities and Customer Service Excellence

In this role, you will be responsible for a comprehensive range of tasks essential to the claims process. This includes thoroughly investigating property claims, clearly explaining the entire claims process to customers, and accurately determining policy coverage under their insurance. You will manage claims by phone through to resolution, collaborating effectively with customers and preferred vendors to identify the best approach for each situation. Maintaining detailed claim files by entering relevant information into electronic systems is crucial, as is processing claim payments within established authority limits. Furthermore, you will initiate recovery and subrogation procedures for assigned claims, all while consistently delivering exceptional customer service and creating positive customer experiences in every interaction. Your ability to navigate a busy environment while remaining calm under pressure will be key to your success in providing outstanding service.

What You Bring to Our Team

To excel as a Property Claims Representative at Definity, you will possess a minimum of 3-5 years of property claims adjusting experience, demonstrating a strong understanding of the insurance industry. A mandatory requirement for this position is holding an AMF Loss Adjuster License (5), alongside being fully bilingual in French and English to effectively serve our diverse customer base across Canada. We are looking for a customer-focused professional with a genuine passion for delivering exceptional service and creating positive customer experiences. The ideal candidate is adaptable and versatile, capable of managing various tasks and priorities efficiently within a fast-paced environment. You should be a collaborative team player who builds strong relationships and contributes positively to the work environment, always professional and courteous in interactions with both customers and co-workers. Preference will be given to candidates with related business experience, particularly in commercial insurance, who can navigate numerous screens quickly and efficiently.