Produce Supervisor - Calgary Co-op, Cochrane

Position summary

This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team and our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.

The Produce Supervisor is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and standards. The Produce Supervisor reports directly to the Produce Manager and provides direction and supervision to the Produce Utility Clerks and General Utility Clerks, as required.

Key duties

• Provides customer service and maintains positive customer relations through the proper handling of customer questions, comments, requests and complaints. Effectively works in a diverse team environment in a proficient and friendly manner.
• Plans and performs all aspects of Produce functions including but not limited to: stocking, displays and facing in an efficient and organized manner. Ensures display presentation and proper stock levels are maintained.
• Handles merchandise ensuring quality, minimizing damages and markdowns. Provides substitutions and ensures price integrity including price changes.
• Performs general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized department is maintained. Responsible for ensuring the sales floor and back stock area are clean of cardboard and debris, including disposal of garbage.
• Performs duties following established Occupational Health and Safety, Food Safety, and Environmental regulations and policies to ensure the health and safety of all staff and customers.
• Ensures the proper care, use and maintenance of equipment and tools and reports repair requirements to the Produce or Duty Manager.
• Responsible for all aspect of ordering merchandise and supplies.
• Responsible for all aspects of receiving including reviewing/verifying and authorizing appropriate invoices, returns, transfers, claims and proper storage of products.
• Responsible for organizing and conducting inventory.
• Provides supervision/direction to staff in Produce ensuring daily functions, health and safety rules, technical training, and customer service techniques are carried out.
• Provides administrative support to the Produce Manager including performance management, training, scheduling, developing work plans, yearly budgets, and participation in interviews.

Skills and experience

What skills and abilities will you need to be considered?

• Grade 12 education or acceptable combination of education and experience
• Six (6) months of produce or equivalent retail experience, with strong product knowledge
• Basic receiving, ordering and merchandising skills
• Basic Word, Excel and Outlook
• Related post-secondary education
• Experience in supervising others, planning and organizing events, projects or programs
• Kronos knowledge