Portfolio Administrator - Scotiabank, Whitby

AI Summary

This Portfolio Administrator role at Scotiabank in Whitby, Ontario, supports Relationship Managers in managing client portfolios and executing business development activities. Key responsibilities include providing effective client service, coordinating client onboarding, and ensuring compliance. Candidates require a university degree or college diploma and at least two years of industry experience, coupled with strong relationship management skills. This position is crucial for enhancing client relationships and operational excellence within Scotia Jarislowsky Fraser.

About the Opportunity

As a Portfolio Administrator with Scotiabank's Scotia Jarislowsky Fraser team in Whitby, you will play a pivotal role in supporting Relationship Managers and enhancing the overall client experience. This position is dedicated to providing efficient client service and executing various business development related activities, allowing Relationship Managers to focus on value-added client interactions. You will be a primary point of contact for clients, expertly handling inquiries, managing cash requests, and preparing essential client correspondence and customised reporting. A core aspect of this role involves the meticulous management of portfolio administration tasks and activities, ensuring the accurate implementation of client wealth strategies and the smooth coordination of end-to-end client onboarding processes.

Beyond direct client interaction, this role contributes significantly to the market and regional goals of operational excellence. You will actively review and recommend enhancements to processes and practices, ensuring the delivery of a consistent and high-quality client experience. Supporting Relationship Managers extends to preparing client reports, assisting with business planning activities, and providing essential portfolio administration functions for various accounts. Your comprehensive understanding of each client’s financial needs, risk tolerance, and long-term objectives is crucial, requiring ongoing dialogue and awareness of market conditions. Furthermore, you will contribute to business development by coordinating prospecting activities, supporting marketing strategies, and identifying referral opportunities across Scotiabank's extensive network of partners. This role demands a proactive approach to risk management and compliance, ensuring all activities adhere to governing regulations and internal policies, thereby minimising the Bank’s exposure to risk. Your contribution to a positive team environment and active participation in team development activities will also be highly valued.

Skills and Qualifications

To succeed in this challenging and rewarding Portfolio Administrator position, candidates should possess a university degree or college diploma in Business, Economics, Accounting, or Finance, or equivalent experience. A minimum of two years of industry experience is essential, with additional investment management knowledge or a CSC designation considered a valuable asset. Strong relationship management skills are paramount, enabling you to build trust and effectively communicate with clients and internal stakeholders. Proficiency in supporting sales and business development activities is also required, demonstrating your capacity to contribute to the growth of the business.

The ideal candidate will exhibit strong interpersonal, communication, and listening skills, coupled with a results-oriented and self-motivated approach. A thorough knowledge of Scotia Wealth and Scotia Jarislowsky Fraser’s diverse product and service offerings is crucial for identifying client opportunities and ensuring their needs are well understood and satisfied. Furthermore, a working knowledge of products and services offered by other Scotiabank partners will enable effective client referrals. This role demands an individual who executes with integrity, demonstrates strong organisational skills, and pays meticulous attention to detail in all aspects of portfolio and client data management. Your ability to maintain accurate client information and files, alongside a commitment to ongoing process improvement, will be key to your success and the continued excellence of our client service.