Permit Administration Coordinator - City of Mississauga, Mississauga

AI Summary

The City of Mississauga is seeking a Permit Administration Coordinator in Mississauga, ON. This role involves overseeing the full permit process from intake to close-out, ensuring accuracy, consistency, and exceptional client service. Key duties include coordinating permit applications, managing inquiries, and upholding City procedures. Candidates require post-secondary education in Business Administration and at least five years of customer service experience, ideally in public sector permit processing.

About the Opportunity

As a Permit Administration Coordinator with the City of Mississauga, you will play a pivotal role in guiding a dedicated Permit Administration Services (PAS) team, ensuring the efficient and accurate handling of all permit applications. This position demands a strong leader and problem-solver who can navigate a fast-paced environment while maintaining exceptional client service standards. You will be instrumental in overseeing the entire permit process, from initial intake to final close-out, ensuring that all submissions are complete, compliant, and adhere strictly to City procedures, policies, and By-laws. This critical administration function involves acting as the primary contact for online permit applications, collaborating extensively with applicants, internal departments, and external agencies to facilitate seamless permit management within Mississauga. Your expertise will provide essential support to both internal and external clients, offering guidance on complex permit processes and related procedures, thereby ensuring consistent and responsive service delivery across the municipality.

Key Responsibilities and Operational Excellence

The Permit Administration Coordinator is responsible for coordinating the intake, review, and distribution of permit-related tasks among team members, ensuring that service standards are consistently met. A crucial aspect of this role involves monitoring and responding to inquiries in dedicated email accounts, providing accurate and timely communication to support client needs. You will also be tasked with resolving customer issues professionally, often collaborating with other teams to ensure comprehensive client support. This administration role extends to processing and documenting permit-related revenues in strict compliance with the Fee & Charges By-law, City audit standards, and departmental financial procedures, requiring strong attention to detail in handling payments, deposits, and cheques. Furthermore, you will liaise with Risk Management to verify insurance compliance, upholding the City of Mississauga’s high standards in financial and risk-related matters. Maintaining and updating Standard Operating Procedures (SOPs) is also a key responsibility, ensuring consistency and continuous improvement in workflow and the overall permit process. You will provide functional guidance and task coordination to Permit Administration Services CSRs, offering support on policy interpretation and process application to maintain high service levels.