Part-Time Key Lead - Knix, Markham

Role overview

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. We are looking for a dynamic and results-driven Key Lead to join our team in Markham for jobs in Markham. In this role, you will be at the heart of our store operations, fostering an inclusive environment, coaching a high-performing team, and driving operational excellence.

Requirements

• 1–2+ years of retail experience, with previous keyholder, supervisory, or leadership experience preferred.
• Proven success in hitting sales targets and understanding core retail metrics (Conversion, AOV, UPT), with strong proficiency in structured retail selling models.
• Strong interpersonal skills with a passion for mentoring, coaching, and building strong relationships.
• Resourceful and proactive, with a proven ability to calmly resolve conflicts and de-escalate challenging situations with both team members and customers.
• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
• Ability to lift and handle packages weighing up to 25lbs.
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
• Flexible to work 15 to 20 hours per week, up to 29 hours during peak, with availability to work evenings, weekends, and holidays.

Key duties

• Consistently meet and exceed store sales goals by driving key metrics, specifically Conversion Rate and Average Order Value (AOV).
• Help team members understand their role in driving store KPIs through effective use of our selling techniques and product knowledge.
• Demonstrate a deep understanding of our selling model, executing it flawlessly on the sales floor through active listening, fitting support, and genuine product recommendations.
• Act as the leader on duty by opening and closing the store, leading team huddles, and communicating daily targets.
• Ensure compliance with all operational workflows, POS systems, loss prevention measures, and health and safety protocols.
• Maintain Knix’s high visual standards, keeping floors fully stocked, size runs organized, and displays clean and inviting.
• Oversee inventory management compliance, including shipment processing, restock routines, loss prevention, and accurate stock counts.
• Champion a welcoming, high-energy environment by modeling Knix core values of inclusion, authenticity, respect, and mutual support.

What's on offer

• Inclusive Culture: A welcoming, supportive environment where you can bring your authentic self to work every day.
• Competitive Pay: Base Salary plus Monthly Bonus eligibility.
• Generous Discounts on your favourite Knix products and Gratis Program.
• Health benefits program that starts on your first day, and access to a mental health and wellness platform that offers therapy and coaching sessions.
• Growth Opportunities: Real avenues for professional development and career progression within a rapidly growing brand.