Key Lead - Knix, Markham

About this opportunity

Knix is an award-winning intimate apparel and activewear brand re-inventing intimates for real life. As one of the fastest-growing intimate apparel brands in North America, we are looking for a dynamic and results-driven Key Lead to join our team at Markville Mall in Markham. In this role, you will be at the heart of our store operations—fostering an inclusive environment, coaching a high-performing team, and driving operational excellence as a leader-on-duty.

Skills and experience

To qualify for these Knix careers in Markham, candidates must meet the following eligibility and professional requirements:

• 1–2+ years of retail experience, with previous keyholder, supervisory, or leadership experience preferred.
• Proven success in hitting sales targets and understanding core retail metrics (Conversion, AOV, UPT), with strong proficiency in structured retail selling models.
• Strong interpersonal skills with a passion for mentoring, coaching, and building strong relationships.
• Resourceful and proactive, with a proven ability to calmly resolve conflicts and de-escalate challenging situations with both team members and customers.
• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
• Ability to lift and handle packages weighing up to 25lbs.
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.

Day-to-day

As a Key Lead taking on these administration and store operations jobs in Markham, your daily responsibilities will include:

• Consistently meet and exceed store sales goals by driving key metrics, specifically Conversion Rate and Average Order Value (AOV), linking behaviours to results.
• Help team members understand their role in driving store KPIs through effective use of selling techniques and product knowledge via real-time feedback and side-by-side coaching.
• Demonstrate a deep understanding of our selling model, executing it flawlessly on the sales floor through active listening, fitting support, and genuine product recommendations.
• Act as the leader on duty—opening and closing the store, leading team huddles, and communicating daily targets to maintain high energy.
• Ensure compliance with all operational workflows, POS systems, loss prevention measures, and health and safety protocols.
• Maintain Knix’s high visual standards, keeping floors fully stocked, size runs organized, and displays clean and inviting.
• Oversee inventory management compliance, including shipment processing, restock routines, loss prevention, and accurate stock counts.
• Champion a welcoming, high-energy environment by modeling Knix core values—fostering inclusion, authenticity, respect, and mutual support.

Why you'll love it here

Working at Knix comes with fantastic perks and supportive benefits designed for our people:

• Inclusive Culture: A welcoming, supportive environment where you can bring your authentic self to work every day.
• Competitive Pay: Base Salary plus Monthly Bonus eligibility.
• Generous Discounts on your favourite Knix products and Gratis Program.
• Health benefits program that starts on your first day, and access to a mental health and wellness platform offering therapy and coaching sessions.
• Growth Opportunities: Real avenues for professional development and career progression within a rapidly growing brand.
• Savings and Retirement: Company GRSP Program that matches up to 3% of your pay (Full-Time only).
• A Parental Leave Top-Up Program up to 80% of your salary (Full-Time only).