Manager, Parking Operations - City of Mississauga

AI Summary

This role is for a Manager, Parking Operations & Contracts with the City of Mississauga, located in Mississauga, ON. The successful candidate will oversee the operational delivery, contract management, and strategic growth of the City's private parking services. Key responsibilities include leading a team focused on traffic operations, vendor agreements, and performance optimization. Top requirements include a post-secondary degree in a related field and 5-7 years of progressive experience in municipal parking or contract management.

About This Opportunity in Mississauga

The City of Mississauga is seeking a dedicated Manager to lead its Parking Operations & Contracts division. This permanent position is crucial for ensuring the effective management and strategic expansion of private parking services across Mississauga. The role involves comprehensive oversight of operational delivery, robust contract management, and fostering strategic growth within the city's parking infrastructure. The Manager will lead a dynamic team, focusing on optimizing traffic operations, meticulously managing vendor agreements, and enhancing overall performance. This includes the administration and development of private property parking-related services, ensuring they are customer-focused and financially sustainable. The successful candidate will be instrumental in developing and implementing innovative business models to expand revenue opportunities, while also monitoring contractual performance and vendor compliance to ensure operational integrity and value for money. Collaboration with various city departments, including Legal, Finance, and Procurement, will be key to supporting contract negotiations, renewals, and issue resolution. This role is vital for maintaining high standards of public service in Mississauga's evolving urban landscape.

Skills and Qualifications for Parking Services Leadership

To excel in this Manager, Parking Operations & Contracts role, candidates must possess a post-secondary degree or diploma in Business Administration, Public Administration, Urban Planning, Transportation, or a related discipline. A minimum of five to seven years of progressive experience in municipal parking, contract management, public service operations, or business development is essential. Strong knowledge of parking services operations, including various revenue models, effective vendor management, and comprehensive service-level agreements, is a core requirement. The ability to lead cross-functional teams and manage complex vendor relationships effectively is critical for success in this Mississauga-based position. Furthermore, demonstrated experience in contract negotiations, procurement processes, and compliance monitoring will be highly valued. Proficiency with data analysis, performance measurement, and reporting tools is also necessary to guide the development of key performance indicators and benchmarking tools. Excellent communication and interpersonal skills are required to liaise with internal and external stakeholders, including private property owners and third-party vendors, ensuring seamless service delivery and complaint resolution across all parking operations.