IT Support Analyst - TD Bank, Toronto

AI Summary

This IT Support Analyst role at TD Bank in Toronto, Ontario, supports TD Securities' global banking operations. Key duties include providing real-time application and user support, managing incidents, and performing proactive health checks. Top requirements involve hands-on experience with Google Distributed Cloud, Kubernetes, and containerization technologies. Experience in banking operations technologies like payments and settlements is also essential for this position.

Role Overview and Responsibilities

This position is primarily responsible for providing high-quality application and user support to ensure IT systems availability, reliability, and performance that support critical business processes globally. The successful candidate will manage incidents through to completion, engaging various IT teams to resolve issues efficiently and effectively. A key aspect of this role involves performing effective problem management on recurring incidents, leading and managing problems throughout their lifecycle, and ensuring problem resolutions are released into production on-time and with high quality. It is crucial to ensure all changes to the Production Environment follow the TD Securities Change management process, minimizing risk to the service and business environment.

Proactive review of the IT environment is a continuous responsibility to ensure that steps are taken to support new IT-related regulations and address any gaps in existing procedures. The role also involves performing scheduled activities such as Disaster Recovery testing, user attestations, and remediation of control audits. Maintaining and updating knowledge-based articles in a timely manner and conducting trainings across regions are vital for ongoing team development and consistent support. Building and maintaining strong relationships with clients, relationship managers, and project managers is essential. The analyst will work effectively as part of a team, providing support to other team members in achieving project and business objectives, and delivering excellent client services. This position also contributes to fostering a positive work environment that promotes customer service, quality, innovation, and teamwork, ensuring timely communication of issues and points of interest. After-hours support may be required, reflecting the 24x7 global support environment inherent in banking operations.

Required Skills and Expertise

Candidates for this IT Support Analyst position must possess hands-on experience in Google Distributed Cloud (GDC), strong knowledge of Kubernetes, and a deep understanding of containerization technologies. Practical experience in Banking Operations technologies, such as payments, reconciliation, settlements, and confirmations, is essential, alongside familiarity with Swift Messaging. The role demands practical working experience in multi-tier application support and supporting both physical and VMware environments. A solid understanding of financial markets and products is highly valued, providing crucial business context for the technical support provided. Successful applicants will have experience collaborating effectively with developers, business analysts, and infrastructure support teams to ensure seamless operations.

Proficiency in scripting, automation, and process improvement is required, coupled with a strong understanding of ITIL Incident Management, Problem Management, and Change Management principles. Working experience with technologies like Linux RH, Windows Server, Oracle, SQL, Python, and Java is expected. Further technical knowledge includes Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, and Splunk. Knowledge of cloud technologies, including Azure, is also beneficial. Strong SQL writing skills for data retrieval, updates, and inserts on DB2, Oracle, or MS SQL Server are critical for data management and analysis. Familiarity with IT project and development lifecycles (SDLC), agile methodology, and ITIL principles is important for contributing to overall system development and maintenance. Experience in messaging, middleware, and Java application servers will further strengthen a candidate's profile. A Computer Science or Mathematics degree is desired, demonstrating a foundational knowledge for this technical banking role, and supporting continuous professional development.

About TD Bank and Career Growth

TD Securities, a division of TD Bank, provides a comprehensive range of capital market products and services to corporate, government, and institutional clients globally. Clients choose TD Securities for its deep knowledge and extensive experience in areas such as Investment Banking, Debt Capital Markets, Institutional Equities, Private Equity, Precious Metals, and Foreign Exchange & Money Market. The firm's services include underwriting and distributing new debt and equity issues, providing strategic advice on acquisitions and divestitures, and executing daily trading and investment needs. Joining TD Technology Solutions means contributing to a positive work environment that champions quality, innovation, teamwork, and service to the business.

Colleagues are encouraged to learn voraciously, share knowledge, and educate others, fostering continuous development. Building trust with business and technology partners is key to cultivating winning relationships and ensuring effective collaboration. TD is committed to providing fair and equitable compensation opportunities, with growth opportunities and skill development being defining features of the colleague experience. The total rewards package reflects investments in colleagues' financial, physical, and mental well-being, including health benefits, savings programs, paid time off, and career development. Through regular development conversations, training programs, and mentoring, TD provides the support needed for colleagues to thrive and unlock their full potential in diverse career paths within the banking sector. We are committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals within the dynamic environment of banking.