Hourly Server - Cineplex, Burnaby

AI Summary

This Hourly Server role at Cineplex's The Rec Room in Burnaby, Canada, focuses on delivering exceptional guest service. Key duties include taking accurate food and beverage orders, maintaining menu knowledge, and assisting with cleaning tasks to ensure a pleasant dining experience for all guests. A high school diploma or GED is required, along with strong service experience and a valid provincial alcohol certificate.

About the Server Role at The Rec Room Brentwood

As an Hourly Server at Cineplex's The Rec Room Brentwood, you will be instrumental in providing high levels of guest service to all restaurant patrons. Your primary responsibilities will include taking accurate food and beverage orders from guests and ensuring these are promptly communicated to the kitchen staff or bartender for execution. It is essential to maintain a strong working knowledge of all menu items, including bar offerings, to confidently answer guest inquiries and enhance their dining experience. You will serve food and beverages in a professional and courteous manner, always adhering to company standards.

Beyond direct guest interaction, this role requires attention to detail in maintaining the dining environment. You will assist with various cleaning duties, such as the proper setting of tables, removing used dishes and place settings, and ensuring condiment sets are clean and refilled. Changing table linen as required and ensuring table decorations comply with company standards are also part of your daily tasks. You will be responsible for cleaning designated areas according to company procedures, including opening and closing routines, and following all hygiene requirements. Ensuring tables are cleaned efficiently once guests have finished their food or drink, while allowing them to enjoy their meal without feeling rushed, is a key aspect of this service position. Furthermore, you will ensure that guests are correctly charged, present the bill, and process payments in accordance with establishment procedures. Attending to guest complaints satisfactorily and practising good guest service at all times are crucial to success in this role.

Qualifications and Working Conditions

To be considered for this Hourly Server position, a high school diploma or GED is required. Candidates should possess strong service experience, demonstrating a genuine passion for engaging guests and ensuring their satisfaction. While not strictly required, 1-3 years of restaurant service experience is considered a valuable asset. The role demands a highly flexible individual with solid interpersonal skills, capable of working effectively in a diverse environment. Excellent verbal and written communication abilities are essential, as is the capacity to work well under pressure. Strong attention to detail and the ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times are also required. A professional appearance and manners, coupled with a strong work ethic and positive team attitude, are expected. Additionally, a provincially applicable certificate for the sale and handling of alcohol is a mandatory requirement.

Working conditions for this role involve manual dexterity for using computer systems and peripherals. Overtime may be required based on operational needs. Servers are required to stand and walk for extended periods, and the ability to lift or move up to 20lbs may be necessary. Cineplex is committed to fostering an inclusive and diverse workforce, encouraging applications from all backgrounds. They also provide accommodations for individuals with disabilities throughout the hiring process, ensuring equitable access to employment opportunities.