Hourly Restaurant Host - Cineplex, Burnaby

AI Summary

This role as an Hourly Restaurant Host at Cineplex's The Rec Room Brentwood in Burnaby, Canada, involves providing consistently high-levels of customer service to all restaurant guests. Key duties include managing reservations, greeting guests, and ensuring their satisfaction with food and service. A high school diploma and one year of restaurant service experience are required, along with strong customer service and troubleshooting skills.

About the Restaurant Host Role at The Rec Room

As an Hourly Restaurant Host, you will be integral to creating an enjoyable dining experience for every customer at The Rec Room Brentwood. Your primary duties will include receiving and recording guests' reservations, assigning tables, and warmly greeting guests at the entrance of the dining room or lounge before escorting them to their seating areas. A strong working knowledge of all menu items, entertainment options, and daily specials is required to effectively assist guests and ensure their satisfaction. You will speak with guests to ensure their satisfaction with food and service, attending to any complaints professionally. This role also involves supporting and coordinating the activities of food and beverage servers and other serving staff, ensuring a smooth operation within the restaurant. Additionally, you will assist with various cleaning duties and ensure compliance with all restaurant policies and procedures, contributing to a welcoming and hygienic environment for all patrons.

Key Responsibilities and Qualifications

The successful candidate for this restaurant host position will demonstrate a commitment to exceptional customer service and possess strong interpersonal skills. Responsibilities extend to maintaining familiarity with the composition of all menu items and enrolling guests into the membership program as required. You will also be responsible for inspecting dining and serving areas and equipment, reporting any necessary dining room supplies to leadership. Attending to customer complaints satisfactorily and being continually aware of, and maintaining, the highest standards of personal hygiene and dress are crucial duties. Qualifications required include a high school diploma or GED, being the age of majority or older, and at least one year of restaurant service experience. Strong customer service and troubleshooting skills are essential, alongside exceptional conflict resolution and communication abilities. The role requires a highly flexible individual who can work effectively in a diverse environment, demonstrating a strong work ethic and positive team attitude. Computer literacy, including effective working skills of MS Word, Excel and e-mail, is also required.

Work Environment and Company Culture

Working at The Rec Room Brentwood means joining a dynamic team where a professional appearance and manners are expected. This role may require manual dexterity for computer use and occasional lifting or moving up to 20lbs. Overtime may be required based on operational needs. Cineplex is committed to fostering an inclusive and diverse workplace, encouraging applications from all backgrounds. They strive to ensure fair and equitable hiring practices and are dedicated to improving accessibility for all individuals, including those with disabilities. If accommodation is required at any stage of the hiring process, Cineplex provides support to ensure all candidates have equal opportunities. This position offers a chance to contribute to an environment where guests are encouraged to “Tell Better Stories,” making every shift a unique customer service experience within the vibrant atmosphere of The Rec Room.