Home Support Supervisor, RPN - Spectrum Health Care, Markham

About the Role

Spectrum Health Care is actively seeking a dedicated Home Support Supervisor, RPN for a contract position in Markham, ON. This vital leadership role involves overseeing a team of Personal Support Workers, ensuring the delivery of high-quality personal care to patients within both home and community settings. As a key member of the Spectrum Health Care team, you will travel to patient homes and collaborate with multidisciplinary health teams to assess patient needs, formulate care plans, and monitor progress. This role is crucial for maintaining excellent patient support and ensuring the overall health and well-being of individuals across the spectrum of care needs in the community. If you are looking for impactful jobs in Markham, particularly within the health care sector, this opportunity offers a chance to make a real difference in patient lives and team performance.

Key Duties

• Leads a team of Personal Support Workers to provide qualified personal care to patients in a home setting.
• Travels to patient’s homes in community and facility settings.
• Works collaboratively with multidisciplinary teams in both community and facility settings.
• Assesses patient needs, according to established contractual agreements, formulates the plan of care and assesses progress towards outcomes.
• Responsible for the management of staff, conducting performance appraisals and implementing progressive disciplinary action.
• Gathers, records and analyzes patient and employee feedback and maintains an awareness of key indicators such as caseload volume, staff turnover, occurrence rates, satisfaction levels, risk levels, and performance appraisal completion rates.
• Ensures that all patient concerns and complaints are addressed and documented in a timely manner.
• Promotes Spectrum Health Care through participation in local healthcare or business committees as well as community events.
• Participates in ongoing internal and or external continuing education for personal development.

Qualifications

• Current registration with the Colleges of Nurses of Ontario in good standing.
• Minimum three (3) years’ experience with progressive leadership responsibilities as a direct supervisor, preferably in a community setting.
• Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent format.
• Ability to write reports and communicate effectively in writing and verbally.
• Excellent English verbal and written communication skills (Additional language skills considered an asset).
• Solid knowledge of the principles, practices, and methods of community nursing and service delivery to Patients as well as program development, implementation, and evaluation.
• Valid driver's license and access to a reliable vehicle.
• Basic proficiency in Microsoft Word, Excel and ability to learn proprietary software.

About the Employer

Spectrum Health Care is proud to be recognised as one of Canada’s Best Managed Companies. This prestigious award acknowledges top Canadian organisations for their outstanding overall performance, sustained growth, strategic vision, capabilities, innovation, culture, commitment, and leadership. Joining Spectrum Health Care means becoming part of a team dedicated to fostering a culture of diversity, equity, and inclusion, attracting and developing a workforce that truly reflects the diverse communities we serve. We believe a diverse workforce is fundamental to our growth and success, and we are committed to providing support for accommodations throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act 2005. If you are seeking Spectrum Health Care careers or customer service jobs in Markham that value community and health, explore this opportunity.