Full-Time Key Lead - Knix, Markham

Position summary

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. We are looking for a dynamic and results-driven Key Lead to join our team in Markham. In this role, you will be at the heart of our store operations—fostering an inclusive environment, coaching a high-performing team, and driving operational excellence. Acting as leader-on-duty, you will lead shift execution and master the Knix selling model to set the standard on the sales floor. With a strong sense of ownership and a passion for the brand, you will elevate the customer experience, build brand loyalty, and consistently maximize store performance.

Qualifications

• 1–2+ years of retail experience, with previous keyholder, supervisory, or leadership experience preferred.
• Proven success in hitting sales targets and understanding core retail metrics (Conversion, AOV, UPT), with strong proficiency in structured retail selling models.
• Strong interpersonal skills with a passion for mentoring, coaching, and building strong relationships.
• Resourceful and proactive, with a proven ability to calmly resolve conflicts and de-escalate challenging situations with both team members and customers.
• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
• Ability to lift and handle packages weighing up to 25lbs.
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
• Open and flexible availability to ensure business needs are met including evenings, weekends, and holidays.

Day-to-day

• Consistently meet and exceed store sales goals by driving key metrics, specifically Conversion Rate and Average Order Value (AOV), and communicate key controllables that impact the business.
• Help team members understand their role in driving store KPIs through effective use of our selling techniques and product knowledge by providing real-time feedback and side-by-side coaching.
• Demonstrate a deep understanding of our selling model, executing it flawlessly on the sales floor through active listening, fitting support, and genuine product recommendations to build basket size.
• Act as the leader on duty—opening and closing the store, leading team huddles, and communicating daily targets to maintain high energy, while supporting time management and scheduling.
• Ensure compliance with all operational workflows, POS systems, loss prevention measures, and health and safety protocols.
• Maintain Knix’s high visual standards, keeping floors fully stocked, size runs organized, and displays clean and inviting.
• Oversee inventory management compliance, including shipment processing, restock routines, loss prevention, and accurate stock counts.
• Champion a welcoming, high-energy environment by modeling Knix core values—fostering inclusion, authenticity, respect, and mutual support.

Why You’ll Love Working at Knix

• Inclusive Culture: A welcoming, supportive environment where you can bring your authentic self to work every day.
• Competitive Pay: Base Salary plus Monthly Bonus eligibility.
• Generous Discounts on your favourite Knix products and Gratis Program.
• Health benefits program that starts on your first day, and access to a mental health and wellness platform that offers therapy and coaching sessions.
• Savings and Retirement: Company GRSP Program that matches up to 3% of your pay.
• Family Support: A Parental Leave Top-Up Program up to 80% of your salary.
• Growth Opportunities: Real avenues for professional development and career progression within a rapidly growing brand.