Dual Line Adjuster at Definity, Waterloo

AI Summary

This Dual Line Claims Adjuster role at Definity in Waterloo, ONT, involves managing both automobile and property claims from inception to resolution. The successful candidate will guide customers through the claims journey, ensuring a professional and timely claim experience. Key requirements include a high school diploma and a strong customer service background. This position is ideal for individuals seeking to contribute to a leading Canadian insurance provider.

About the Dual Line Adjuster Role

As a Dual Line Claims Adjuster with Definity, you will be instrumental in delivering exceptional claims service across both automobile and property lines. This dynamic position requires you to guide customers through their claims journey with empathy, accuracy, and professionalism, ensuring timely claim resolution and a smooth overall customer experience. Your responsibilities will include investigating and resolving first-party automobile claims, managing auto telephone claims from FNOL to resolution, and supporting new and inquiry call centre queues. You will confirm coverage under customer policies and clearly explain the claims process, collaborating with customers and preferred vendors to resolve claims efficiently. Maintaining detailed records in internal systems and initiating salvage and subrogation procedures on assigned files are also crucial aspects of this role.

On the property claims side, you will investigate and adjudicate property claims with accuracy and fairness, managing property telephone claims from FNOL to resolution. This includes coordinating inspections and vendor services as needed, ensuring timely and thorough documentation of all claim activities. Clear and compassionate communication of coverage details and next steps with customers is paramount. You will also initiate salvage and subrogation procedures on assigned files and meet performance targets, including disposition rate and claim volume, making appropriate and timely referrals to specialised groups. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values empathetic customer interactions, contributing significantly to Definity's reputation as a leading insurance provider.

What You Bring to Definity

To excel in this Dual Line Claims Adjuster position, a high school diploma is required. While not mandatory, a university degree, college diploma, or a CIP designation would be considered a valuable asset. Candidates should bring experience in handling property claims from inception to resolution, with experience handling auto claims and a solid understanding of auto policies also being an asset. A strong customer service or call centre background is essential, demonstrating your ability to remain calm and productive under pressure. Excellent written and verbal communication skills are critical for effective interaction with customers and internal teams. The role requires availability to work within the hours of 8:00 am to 7:00 pm EST. Bilingualism is an asset, as is licensing in New Brunswick, PEI, and Newfoundland, further enhancing your ability to serve a diverse range of insurance customers. Definity values diverse backgrounds and perspectives, encouraging all qualified individuals to apply, even if they don't meet every single requirement listed.

Why Choose a Career at Definity?

Definity offers a rewarding environment where inclusion, diversity, and equity are fundamental to success. As the parent company to some of Canada’s most long-standing and innovative insurance brands, Definity is committed to being a leading property and casualty insurer. Employees benefit from a flexible, hybrid work schedule for most roles, fostering a collaborative and empowering culture. The comprehensive benefits package includes a company share ownership program, an incentive program, and robust pension and savings programs with company-matched RRSP contributions. Definity also supports its community through paid volunteer days and company matching on charitable donations. Professional growth is encouraged with educational resources, tuition assistance, and paid time off to study for exams. The company's focus on inclusion is evident through employee groups, support for gender affirmation surgery, access to BIPOC counsellors, and programs for working parents. Wellness and recognition programs, alongside discounts on products and services, further enhance the employee experience, ensuring a truly better place to build your career in the insurance industry.