Digital Experience Specialist - Arc'teryx, North Vancouver

About this opportunity

As a Digital Experience Specialist, you will play a key role in managing digital experience projects from initial concept through to delivery across the business. Leveraging research tools, analytics, and guest feedback, you will identify points of friction in the site experience and recommend enhancements to the UX design team. You will collaborate with Guest Services, UX, Localization, and Business teams, contributing to the design process through various stages. Additionally, you will oversee the UX copywriting process and create workflows to effectively support our design and development teams. This role reports to the Manager, Digital Content & VoC within the NAM - Ecommerce department.

Core activities include:

• Leading UX copywriting initiatives across our digital properties, recommending improvements, and collaborating with the localization team to ensure best practices are followed
• Lead the build and launch of new digital experiences through design input, content entry, asset management, and testing, across various platforms
• Supporting in analyzing qualitative feedback via Voice of Customer (VoC) and UX Analytics tools to identify friction points and recommending improvements for optimizing the site experience
• Collaborating with stakeholders across Guest Services, Technology, and Business teams to define and execute content updates across Arc’teryx’s various websites and mobile app
• Supporting and delivering localized content for digital roadmap deliverables and ad-hoc requests in collaboration with the localization team
• Supporting UX research projects using various methodologies to identify and understand user needs, ensuring insights guide future web enhancements and project initiatives
• Proactively seek ways to streamline and improve processes and tasks
• Assist with other projects as assigned

Qualifications

To be successful in this role, applicants should meet the following requirements:

• You have a bachelor’s degree in business, marketing, or a related field
• You have 5+ years of experience in Digital or Ecommerce, with a background in copywriting and content
• You have experience with project management software (JIRA and Confluence)
• You have experience working with CMS tools such as Sanity
• You have experience working directly with web development teams and familiarity with web, mobile, and Ecommerce technology
• You are a strong collaborator who can communicate effectively in multiple business areas and technical levels
• You have experience working in agile methodologies and iterative development processes
• You have experience with web analytics and the ability to work with data to guide and justify decisions
• You can manage and prioritize multiple projects in a deadline-driven environment
• You have the ability and willingness to research and gain industry knowledge and best practices
• You inspire breakthrough thinking and continuous improvement
• Your passion for your work is paralleled by your passion for getting outside and living it

Perks and benefits

Arc’teryx supports people through total rewards and benefits designed to sustain both work and life:

• Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP)
• RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable
• Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore)
• Parental leave top-up and a nesting period for new parents
• Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear)