Data Center IT Operations Manager - Microsoft Jobs, Toronto

AI Summary

This Microsoft Canada Data Center IT Operations Manager role in Toronto, ON, involves leading a team and overseeing data centre site services and logistics. The position requires at least three years of experience in mission-critical service management or managing physical operations in an IT or critical environment infrastructure. You will play a key part in powering Microsoft's global cloud services and data operations. This role offers an opportunity to contribute to the foundational technologies behind Microsoft's online services.

Role Overview

As a Data Center IT Operations Manager at Microsoft, you will be integral to Microsoft’s Cloud Operations & Innovation (CO+I), the driving force behind our extensive cloud services. This pivotal role involves leading and managing a team of individual contributors, fostering their talent development, and ensuring a culture of safety, security, and compliance across all data centre activities. You will oversee data centre site services, logistics, and deployment, collaborating with various internal business groups to guarantee the successful delivery of service levels for critical Microsoft operations. Your expertise will be essential in analysing production operations, initiating corrective actions to maintain operational stability, and establishing quality standards for data centre teams. This position offers a unique opportunity to contribute to the vast global portfolio of Microsoft's data centres, supporting millions of servers and billions of customers worldwide, all while upholding environmental sustainability in our operations.

Qualifications and Experience

To be considered for this vital Microsoft role, candidates are required to possess a High School Qualification or equivalent combined with at least three years of experience in mission-critical service management, such as providing IT services or managing physical operations within an IT or critical environment infrastructure. Alternatively, equivalent experience will be considered. A minimum of three years’ experience managing physical operations in an IT and/or Critical Environment infrastructure is also required. Preferred qualifications include a Bachelor's or Technical College Degree in a related field and eight or more years of experience in critical environment infrastructures or physical IT infrastructures, or ten years of experience with a High School Qualification. One or more years of people management experience is highly valued. Demonstrated knowledge of audit and compliance requirements in a large global enterprise, along with strong problem-solving and data analysis skills, are beneficial. Applicable certifications such as APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, and PMP are also preferred. Applicants must meet Microsoft's security screening requirements, including the ability to obtain Reliability Status screening from the Government of Canada, which typically requires five years of continuous Canadian residency.