Data Center CE Technician Manager - Microsoft Canada, Greater Toronto

The opportunity

This position is for the evening shift. Additionally, due to the nature of this role, the employee will be required to be available on-call as needed, including weekends, and holidays, to support operational needs. The employee may be expected to respond within a reasonable timeframe when contacted and may be required to provide support either remotely or on-site. These expectations will be applied in a manner consistent with applicable employment standards legislation.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Technician Manager.

Microsoft's Cloud Operations and Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity and Inclusion trainings and events, and professional certifications.

Day-to-day

Managers deliver success through empowerment and accountability by modeling, coaching, and caring across several operational areas.

• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
• Serve as an operations specialist in one or more major areas of operations (e.g., electrical, mechanical, controls, generators) and work on advanced tasks independently.
• Oversee and coach team with the inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends.
• Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms and be able to identify all alarms.
• Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work and generate reporting to identify outstanding and ongoing work orders.
• Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions that impact operations and coordinate with other critical facilities professionals to perform corrective repairs.
• Enhances, develops new, or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents.
• Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition.
• Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more disciplines and one or more types of equipment and escalate when appropriate.
• Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise.
• Have a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s).
• Provide and/or assign team to provide necessary escort to third-party contractors, subcontractors, vendors, and service providers on site for all severity leveled procedures.
• Take part in getting third-party work underway, ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes.
• Advises colleagues on inspection and supervision issues and provides consultation to lower-level colleagues in troubleshooting systems and problems.
• Understands, follows, ensures, and coaches team on safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures.
• Proactively ensures safety and security requirements are followed and met for the work of themselves and others, maintaining safe working conditions and escalating immediately when unsafe conditions are observed.
• Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives and participates in required meetings, trainings, and necessary handoffs.

Skills and experience

Candidates must meet specific education, background screening, and residency requirements to qualify for this role.

• High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
• Ability to work evening shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
• Ability to meet Microsoft, customer and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Ability to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada, which includes verification of identity, background, education, professional credentials, references, credit check, and criminal background check.
• Applicants must have five (5) continuous years of Canadian residency and must not have lived or worked outside of Canada for more than six (6) months during that time unless Microsoft is satisfied that the requisite clearance can nevertheless be obtained within required timelines.

Additional or preferred qualifications include:

• High School Diploma, GED, or equivalent AND 6+ years mission critical services experience in high-availability assembly, manufacturing, or critical infrastructure environments.
• Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience.
• 1+ year(s) people management experience.
• 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

What's on offer

Microsoft provides competitive compensation and professional growth opportunities for its employees.

• Typical base pay range across Canada: CAD $78,500 - CAD $146,000 per year.
• Access to personal and professional development training including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.