Customer Success Manager - Microsoft Canada, Greater Toronto

About the role

Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By bringing product, engineering, sales, customer success, and partners together around a shared customer mission, we help customers realize value faster and turn innovation into measurable business impact. You will join a collaborative team focused on delivering AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable customer value.

As a Customer Success Account Manager (CSAM) for Microsoft Canada jobs Greater Toronto, you will serve as the primary customer success leader responsible for helping strategic customers turn their Microsoft cloud and AI investments into measurable business outcomes. You will build trusted relationships, align customer priorities with Microsoft capabilities, and orchestrate people, programs, and resources across Microsoft and our partner ecosystem to strengthen customer health, accelerate adoption, and deliver sustained value. This opportunity will allow you to deepen your business and technical acumen, strengthen your delivery and program-management capabilities, and grow your ability to lead through influence across customer, partner, and Microsoft teams. This role offers flexibility to work from home up to 50% of the time.

Responsibilities

• Build trusted-advisor relationships with customer stakeholders and Microsoft teams, aligning technology investments to strategic business priorities and measurable outcomes.
• Lead stakeholder and priority alignment across customer organizations, establishing shared objectives, success measures, and governance approaches.
• Own Customer Success Planning and execution, translating business priorities into coordinated programs of work that drive measurable customer value.
• Orchestrate cross-functional execution across Microsoft, partners, and customer teams to strengthen customer health, accelerate cloud adoption, and advance AI transformation.
• Leverage Success Management Services, Success Programs, and broader Microsoft resources to drive scaled execution and value realization.
• Proactively identify and manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward timely resolution.
• Serve as a customer advocate and customer success leader, using insights and feedback to improve execution and help customers realize durable business value from their Microsoft investments.

Requirements

Candidates must meet either the standard educational and experience criteria or the preferred qualifications outlined below.

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience (Preferred)
• OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience (Preferred)
• 3+ years relevant work experience within customer industry
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
• Project Management Institute (PMI) or equivalent Project Management certification
• Prosci or equivalent certification

About the employer

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Microsoft is an equal opportunity employer committed to inclusive hiring.